The Role

This is a role for someone who wants real ownership, not just of a roadmap, but of outcomes. You'll take products, workflows, and business-critical problems from 1 to 100, shaping both what we build and how we scale it.

You'll operate at every altitude. At 10,000 feet, you'll define product direction, identify high-leverage opportunities, and imagine how AI can fundamentally reinvent the way work gets done. At the one-inch level, you'll become deeply fluent in legal and medical workflows, dogfood the product, work directly with customers, and uncover the friction others miss.

You'll be scrappy, hands-on, and close to the work. You'll turn real-world insight into products people trust and rely on, while continuously testing, learning, and improving.

You're a systems thinker with the imagination to design truly AI-native experiences-and the operational discipline to build the processes, feedback loops, and systems that make those experiences better over time.

What You'll Do
• Lead the end-to-end development of new 0→1 products, from problem definition through launch and iteration.
• Develop product strategy, define the roadmap, and make clear trade-offs in fast-moving, ambiguous environments.
• Partner closely with engineering and design to prototype quickly using foundation models, agents, retrieval systems, and other emerging AI capabilities.
• Translate insights into product requirements, user stories, success metrics, and launch plans.
• Design human-in-the-loop experiences that combine AI capabilities with appropriate review, escalation, and operational controls.
• Build evaluation frameworks to measure product quality, model performance, reliability, safety, and business impact.
• Roll up your sleeves to be involved in the operations, improve processes, and close feedback loops.
• Establish the operating rhythms, measurement, and processes needed to scale successful products.
• Use data and qualitative feedback to prioritize opportunities and continuously improve the product.

What You'll Bring
• 4-9 years of product management experience, including experience launching a product or major product area from zero to one.
• Demonstrated ability to turn an ambiguous customer or business problem into a shipped product.
• Strong customer empathy and a bias toward action, learning, and iteration.
• Genuine interest in operations: willing to spend time in the field, learn workflows firsthand, and partner deeply with operational teams.
• Experience building with AI systems, or a strong track record of quickly developing technical fluency in emerging technologies.
• Ability to balance strategic thinking with executional detail.
• Strong communication and stakeholder-management skills across technical and non-technical teams.
• Comfort using data to make decisions, define success, and identify opportunities.
• A collaborative, low-ego approach and willingness to do what is needed to move the work forward.

Nice to Have
• Experience in operationally complex environments such as healthcare, field services, and legal.
• Experience with pilots, service design, process improvement, or launching products with real-world operational dependencies.
• Experience in AI and evaluation frameworks.
• Startup or high-growth company experience.