Motorola Solutions

Product Manager, Customer Experience

Motorola Solutions$90K — $130K *
US-Anywhere
+ 2 other locationsRemote
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree and 1+ years of experience in product management, business analysis, UX design, or process improvement.
  • Proficient in process mapping tools like Visio or Lucidchart.
  • Familiarity with Agile methodologies.
  • Excellent communication skills to interact with both technical and non-technical stakeholders.
  • Comfortable working across diverse global markets and time zones.

Responsibilities

  • Document 'As-Is' and 'To-Be' processes to identify areas for improvement.
  • Conduct workshops and interviews with stakeholders to gather user insights and feedback.
  • Translate business needs into actionable user stories for delivery teams.
  • Create visual representations of process changes using wireframes or prototypes.
  • Analyze data from various sources to inform decision-making and support process enhancements.
  • Develop training materials and guides for effective change management support.

Benefits

  • Work in a mission-driven environment focused on safety and customer experience.
  • Opportunity to engage in global projects with diverse stakeholders.
  • Training and development support for advancing professional skills.
  • Flexible work arrangements accommodating various time zones.
Full Job Description
Job Description

"Solving for safer" is at the heart of everything we do, and the Global Process Organization (GPO) is essential to this mission. As a Product Manager, you will be a strategic partner responsible for defining, designing, and optimizing the end-to-end global processes that power our Customer Experience. You will act as an "Experience Architect," ensuring that every process change is intuitive, efficient, and scalable across our global markets.

Key Responsibilities
  • Process Design & Mapping: Document "As-Is" and "To-Be" global processes using visual tools such as Visio or Lucidchart to identify bottlenecks and unlock opportunities for automation.
  • User Research & Stakeholder Engagement: Conduct workshops and interviews with regional stakeholders to deeply understand local nuances while maintaining high global standards.
  • Requirements Gathering: Translate complex business needs into clear, actionable user stories and functional specifications for technical delivery teams.
  • Experience Architecture: Visualize process changes through wireframes or low-fidelity prototypes to ensure a seamless manifest in the user interface of core platforms like SAP, Salesforce, ServiceNow, and Planview.
  • Data Detective & Insights: Hunt for and analyze data from diverse sources-user clicks, surveys, support tickets, and financial reports-to craft compelling "data stories" that enable informed stakeholder decision-making.
  • Change Management Support: Empower global adoption by developing training materials, FAQ documentation, and "Day in the Life" guides.

Preferred Qualifications
  • The "Architect" Mindset: A natural affinity for deconstructing "messy" problems into clean, logical, and optimized flows.
  • Communication Excellence: Proven ability to bridge the gap between technical teams and non-technical business users, explaining complex concepts with ease.
  • Agile Proficiency: Familiarity with Agile methodologies and process mapping software.
  • Global Adaptability: Comfort and competence working across different time zones, cultures, and matrixed environments.

Basic Requirements
  • Bachelor's Degree & 1+ years of experience in product management, business analysis, UX design, or process improvement.
  • Legal authorization to work in Canada

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

Similar Jobs

More Jobs at Motorola Solutions

More Enterprise Technology Jobs

Find similar Product Manager, Customer Experience jobs: