Motorola Solutions

Customer Success Manager, QSR Accounts

Motorola Solutions$80K — $90K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years managing a book of business exceeding $150,000 in recurring revenue.
  • Experience in a hybrid role managing projects, timelines, and customer relations.
  • Strong executive presence and presentation skills.
  • Highly organized with effective priority management capabilities.
  • Track record of serving as a customer advocate understanding client needs.
  • Leadership potential evidenced by prior roles.
  • Proficient in Salesforce and Google Suite.

Responsibilities

  • Develop and implement strategies for customer adoption and revenue growth.
  • Deliver training and learning experiences to champion user proficiency.
  • Manage hardware upgrades and utilize renewal price uplifts to boost contract value.
  • Collaborate with internal teams to manage and resolve customer issues.
  • Lead virtual and in-person Business Reviews with key accounts.
  • Synthesize customer insights to influence internal company strategy.
  • Mitigate risks of customer churn and maximize account retention.
  • Communicate performance metrics and ensure clarity on business objectives with customers.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Department Overview
Envysion, a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.

Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
Job Description

The mission of Envysion's Customer Success department is to build meaningful relationships and act as a trusted strategic partner for customers, empowering their success and helping them drive valuable outcomes through the utilization of Envysion's products and services.

Serving as a strategic, data-driven partner to your customers, you will focus on forming and growing long term partnerships. Leveraging tools like Salesforce, Outreach, and generative AI, you will design strategies for utilization, adoption, and ROI, collaborating with the account team to ensure customers meet their core business objectives. You will advocate for the customer, drive industry best practices, and maximize platform value to secure successful, long-term partnerships and expand Envysion's footprint.

Scope of Responsibilities and Expectations
  • Develop and implement collaborative expansion strategies to drive customer adoption, revenue growth, and proactively identify upsell opportunities.
  • Champion user proficiency by delivering initial training and ongoing learning experiences.
  • Propel brand and account growth by managing the end-to-end process for hardware refreshes and upgrades and strategically leveraging renewal price uplifts to maximize contract value.
  • Collaborate closely with internal stakeholders, disseminating crucial customer information and proactively managing/resolving issues through the appropriate internal and external channels, including formal escalation.
  • Working closely with the account team, manage the preparation for and lead/conduct virtual and in-person Business Reviews with key accounts.
  • Champion the Voice of the Customer by synthesizing customer views, requirements, and data-driven insights for internal teams to influence company strategy.
  • Effectively manage customer abrasion and churn risk to maximize account retention.
  • Foster excellence in customer success, driving high customer satisfaction (e.g., Net Promoter Score), by effectively communicating performance metrics and progress toward customers' core business objectives to ensure shared understanding and accountability.

Desired Background/Knowledge/Skills
  • Proven success managing a book of business exceeding $150,000 in monthly recurring revenue..
  • Prior work experience in a similar hybrid role including managing projects, timelines, customer relations, and contracts that demonstrates strong executive presence and presentation skills.
  • Highly organized with proven ability to manage time and priorities effectively, stay on-task with minimal supervision, and collaborate successfully with management and cross-functional teams.
  • Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs.
  • Proven potential for leadership.
  • Proficiency using customer relationship management software, (Salesforce strongly preferred) and the Google Suite of products.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Location & Travel Requirements:
  • Ability to travel up to 25% of the time
  • Can live anywhere in the United States


Target Base Salary Range: $80,000 - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Accepting applications between June 2026 and August 2026

#LI-RO1

Basic Requirements
  • Bachelor's Degree with 2+ years of sales/customer service experience
  • OR 4+ years of sales/customer service experience

Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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