Insperity

Product Manager, CRM

Insperity • $95K — $115K *
Kingwood, TX 77339In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Marketing, MIS, Engineering, or Computer Science.
  • 3-5 years of experience in Enterprise CRM technology implementation.
  • Strong preference for process improvement/optimization experience.
  • Prior experience in a managerial role within a high-tech environment.
  • Effective communication skills with a focus on customer relations.

Responsibilities

  • Provide a guiding vision and leadership for the CRM product.
  • Collaborate with Business Units to align needs with application functionalities.
  • Define product strategy, roadmap, and identify business opportunities.
  • Create functional specifications for future product releases.
  • Develop and facilitate User Acceptance Testing plans.
  • Manage product releases, ensuring adherence to schedules.
  • Evaluate product performance and lead post-implementation support efforts.

Benefits

  • Opportunities for professional growth and development.
  • Collaborative work environment with cross-functional teams.
  • Engagement in high-level project management and strategy roles.
Full Job Description
This position is responsible for providing the guiding vision, implementation and utilization of Insperity's Enterprise Customer Relationship Management (CRM) system and acts as a business leader of the product. Leads and defines product line strategy, product roadmaps and identifying business opportunities. Works closely with Business Units to improve processes enabled through the technologies implemented. Builds functional specifications for future releases. Represents the best interest of the Business Units in high level technical design.

Responsibilities:
  • Provides the guiding vision for the product and acts as a business leader of the product.
  • Works closely with Business Units to understand needs and translates them into appropriate application functionality.
  • Leads and defines product line strategy, product roadmaps and identifying business opportunities.
  • Works closely with Business Units to improve processes enabled through the technologies implemented.
  • Builds functional specifications for future releases. Represents the best interest of the Business Units in high level technical design.
  • Develops User Acceptance Test Plans and facilitates User Acceptance Testing.
  • Leads, defines and manages product releases and represents the Business Units in ensuring project teams meet the defined schedules.
  • Ensures all customer and quality requirements are satisfied in the product delivery.
  • Works with Business Units, Project Managers and development teams during the design, development, test, training and launch phases of the development and release cycle.
  • Refines the backlog and adjusts priorities as needed.
  • Evaluates and reports on current product line performance and usage. Leads the post-implementation support effort from functional and training perspectives.


Qualifications:
  • Bachelor's Degree in Business, Marketing, MIS, Electrical/Computer Engineering or Computer Science is required.
  • Three to five years Enterprise CRM technology implementation experience is required.
  • Process improvement / optimization experience is strongly preferred. Software development knowledge is a plus. HR, Payroll, Benefits experience is preferred.
  • Prior managerial experience, process improvement/optimization experience and work in a high-tech environment are preferable.
  • Communicates tactfully and effectively, verbally and in writing and maintains effective work relations with those encountered in the course of employment.
  • Possesses excellent customer skills and organizational skills, the ability to learn new concepts quickly and be a self-starter.
  • Exhibits excellent oral and written communication skills.
  • Demonstrates analytical, statistical and critical thinking skills.
  • Possesses leadership skills.
  • Demonstrates ability to work independently, be a self-starter, be innovative and actively seek new or better methods of competence.
  • Exhibits a positive team player attitude with a sense of urgency directed toward the provision of successful solutions for specific projects.
  • Has experience with Enterprise CRM Technology Solutions.
  • Possesses knowledge of Business Intelligence technologies and strategies.
  • Has a sound knowledge of system design, development and effective testing methods.

About Insperity

Insperity, Inc. provides human resources (HR) and business solutions to enhance business performance for small and medium-sized businesses in the United States. The company offers its HR services through its Workforce Optimization and Workforce Synchronization solutions, which include a range of human resources functions, such as payroll and employment administration, employee benefits, workers' compensation, government compliance, performance management, and training and development services. Insperity, Inc. was founded in 1986 and is headquartered in Kingwood, Texas.
Learn more about Insperity
Size
3,600 employees
Market Cap
$4.2 billion
Industry
Business Services
Net Income
$138.2 million
Founded
1986
5 Year Trend
+11.1%
Revenue
$4.2 billion
NASDAQ
NSP
* Ladders Estimates

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