The RoleWe're hiring a Product Manager, Consumer to own core patient-facing experiences at General Medicine-from onboarding and search to booking, pricing, and visit follow-up. You'll define strategy, craft intuitive journeys, and ship polished features that scale across virtual and in-person care, prescriptions, labs, and imaging.
You'll work with a small, high-leverage team of engineers and designers to make complex healthcare simple, trustworthy, and delightful. This is a hands-on role: writing specs, defining metrics, reviewing experiments, and partnering closely with engineering, while also shaping the product's long-term evolution.
We're looking for someone with experience shipping impactful consumer products, turning ambiguous problems into clear solutions, and using data to drive iteration. You don't need deep healthcare experience-what matters is strong product judgment, analytical rigor, and a track record of creating experiences users love.
What You'll Do- Own and evolve a clear consumer product roadmap aligned to company goals
- Define, prioritize, and ship 0→1 features that improve user experience and business outcomes
- Identify the highest-leverage opportunities across onboarding, conversion, booking, and retention
- Partner closely with engineering and key stakeholders to scope, sequence, and execute initiatives efficiently
- Design and run experiments to validate hypotheses and improve key metrics
- Analyze product performance and user behavior data to inform prioritization and iteration
- Translate ambiguous problems into structured plans with measurable success criteria
- Balance speed and rigor - shipping quickly while building durable foundations
- Contribute to broader consumer product strategy and long-term experience vision
What We're Looking For- 3-5 years of product management experience, ideally on consumer-facing web products
- Experience owning a roadmap and driving measurable outcomes
- Strong analytical foundation - comfortable defining KPIs, running experiments, and interpreting data
- Track record of improving core metrics (conversion, engagement, retention, etc.)
- Experience operating with ambiguity and setting direction without heavy structure
- Ability to move between strategy and execution - from high-level prioritization to detailed product specs
- Clear communicator who can align engineering, design, and leadership around tradeoffs and outcomes
Nice to have:- Experience scaling a product from early traction to meaningful growth
- Consumer Healthcare experience preferred but not required
- Quantitative or technical academic background
This is a hybrid role in SF.How We Work• Customer obsessed: We stay close to real needs through thoughtful research and continuous feedback from our care teams.
• Design led & data informed: We seek simplicity, ship craftsmanship, and validate with data.
• Operationally grounded: We build tools that make our care teams faster and more accurate, not just prettier.
