Job Description

Your Role

The Product Manager, Consultant - Automation & AI Business Delivery reports to the Transformation Sr. Director. They will lead design and delivery of automation and AI-driven solutions that streamline operations and improve business outcomes. Define product vision, roadmap, and measurable value (cost, efficiency, CX). Partner cross-functionally (IT, operations, vendors) to translate needs into scalable solutions, drive delivery, and ensure compliance. Own backlog, prioritize use cases, and track performance. Influence stakeholders, manage risks, and accelerate adoption of AI/automation capabilities across the enterprise.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role, you will:

• Write detailed user stories and acceptance criteria covering multiple user-types.
• Utilize tools for basic analytics to inform product decisions and show measurable outcomes of product releases
• Drive trade-off discussions between scope and schedule Identify risks within a product and develop mitigation plans
• Own demand intake alignment and delivery prioritization for platform capabilities
• Manage product backlogs aligned to automation/AI roadmap across platforms
• Drive delivery discipline (velocity, quality, predictability)
• Own demand intake alignment and delivery prioritization execution
• Manage product backlogs aligned to enterprise roadmap
• Drive delivery discipline (velocity, quality, predictability)
• Support business requirements gathering by validating capabilities and platform-based solution for automation/AI
• Create and manage capabilities maturity tracking for automation/AI features
• Manage end-to-end delivery lifecycle from intake through deployment
• Lead product management for automation and AI-enabled solutions across platforms such as SmartComms and Pega, driving strategy, delivery, and continuous optimization
• Drive execution governance and backlog management for automation and AI capabilities, ensuring prioritized delivery and successful platform deployment
• Validate outcomes and progress to commitments post-delivery

Qualifications

Your Knowledge and Experience

• Minimum 6 years of experience in Product Management, Management Consulting, or Entrepreneurship required.
• Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology, or equivalent experience.
• Graduate degree (e.g. MBA) is highly desirable.

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.