We are seeking a highly driven and technically capable Product Manager to lead the creation, execution, deployment, and expansion of a next-generation Computerized Maintenance Management System (CMMS) platform within the airport and industrial automation industry.
This role will own the product lifecycle from initial concept through enterprise-scale deployment. The successful candidate will work directly with airport stakeholders, operational teams, maintenance personnel, software developers, systems engineers, and executive leadership to define and deliver a scalable CMMS solution initially targeted for a single airport deployment, followed by expansion across multiple airport sites and airline customers nationwide.
This individual must be capable of operating in fast-paced operational environments while balancing customer demands, feature prioritization, technical constraints, schedule management, and long-term product scalability.
The Product Manager will serve as the bridge between customer operations, software development, engineering execution, and executive leadership while leveraging Agile/Scrum methodologies to drive delivery and accountability.
Key ResponsibilitiesProduct Ownership & Strategy - Lead the end-to-end development and execution of a new CMMS platform for airport and industrial automation environments.
- Define and maintain the long-term product roadmap aligned with customer operational goals and company growth strategy.
- Translate customer operational pain points into scalable software requirements and product features.
- Establish phased product release strategies, MVP definitions, and feature prioritization frameworks.
- Ensure the platform is designed for future scalability across:
- Multiple airport locations
- Multiple airline customers
- Enterprise operational environments
- Additional industrial automation verticals
- Balance customer requests with strategic product direction and technical feasibility.
Customer Engagement & Requirements Management - Serve as the primary product-facing liaison between the customer and internal software organization.
- Spend significant time onsite in Atlanta (ATL) working directly with customer operations, maintenance, and leadership teams.
- Conduct workshops, discovery sessions, operational reviews, and feature validation meetings.
- Manage evolving customer expectations, feature requests, operational changes, and scope creep while maintaining project alignment.
- Gather operational workflows, maintenance procedures, reporting requirements, and field feedback to continuously improve the platform.
- Provide regular executive-level updates to both internal leadership and customer stakeholders.
Agile / Scrum Leadership - Lead Agile product execution utilizing Scrum methodologies and best practices.
- Own and maintain:
- Product backlog
- Feature prioritization
- User stories
- Acceptance criteria
- Sprint objectives
- Release planning
- Manage Scrum teams to ensure:
- Sprint commitments remain achievable
- Technical blockers are removed quickly
- Development efforts align with product priorities
- Velocity and delivery targets are maintained
Facilitate or participate in: - Sprint planning
- Daily standups
- Backlog grooming
- Sprint reviews
- Retrospectives
- Release readiness reviews
- Drive accountability and visibility through data-driven Agile metrics and reporting.
Cross-Functional Leadership - Partner closely with:
- Software Development Teams
- Systems & Controls Engineering
- Airport Operations Personnel
- Project Management Office (PMO)
- Executive Leadership
- Implementation Teams
- Service & Support Teams
Work directly with a dedicated Project Manager and the Director of Software to ensure alignment between: - Product scope
- Development execution
- Resource planning
- Customer expectations
- Deployment schedules
- Coordinate across engineering disciplines to ensure integration between software, controls systems, operational technology, and airport infrastructure.
Program Execution & Delivery Oversight Drive execution from concept through: - Development
- Testing
- Validation
- Deployment
- Stabilization
- Enterprise rollout
- Ensure all phases of the product lifecycle remain aligned to schedule, budget, scope, and operational readiness goals.
Monitor and manage: - Dependencies
- Feature creep
- Technical debt
- Deployment readiness
- Operational impacts
- Establish structured weekly reporting and executive review cadences.
- Ensure proper documentation, traceability, and operational readiness throughout deployment phases.
Deployment, Stabilization & Expansion - Lead deployment coordination and rollout activities for airport operational environments.
- Support go-live readiness, cutover planning, and operational stabilization efforts.
- Coordinate hypercare and post-deployment support activities.
- Track product performance, operational adoption, defect trends, and customer satisfaction metrics following deployment.
- Develop repeatable rollout models and implementation standards for future customer deployments nationwide.
- Assist in building scalable support, onboarding, and training strategies for long-term product growth.
Requirements
Bachelor's degree or equivalent work experience in the following fields: - Computer Science
- Software Engineering
- Industrial Engineering
- Systems Engineering
- Information Technology
- Business Technology
- Related technical discipline
5+ years of Product Management experience in: - Enterprise software
- Industrial automation
- Operational technology
- CMMS/EAM systems
- Airport systems
- SCADA/HMI environments
- Industrial SaaS platforms
- Strong understanding of Agile and Scrum methodologies.
- Experience leading software products from concept to deployment.
- Experience managing cross-functional technical teams in operationally critical environments.
- Strong customer-facing communication and executive presentation skills.
- Experience managing large-scale enterprise deployments and software rollouts.
- Ability to travel regularly to customer sites, including extended periods onsite in Atlanta.
Preferred Qualifications: Experience with: - Airport baggage handling systems (BHS)
- Passenger boarding bridge systems (PBB) or airports
- CMMS or EAM platforms
- Industrial automation systems
- SCADA platforms
- PLC-controlled environments
- Operational technology infrastructure
- Scrum Product Owner certification (CSPO), Scrum Master (CSM)/(PSM), or equivalent Agile certifications.
Experience with: - Azure DevOps
- Jira
- Microsoft DevOps ecosystem
- Microsoft Loop / Planner / SharePoint
- SaaS product delivery
- Experience scaling products across multiple enterprise customers.
