JP Morgan Chase & Co.

Product Manager, Card Customer Experience

JP Morgan Chase & Co.$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 years of product management experience
  • Advanced knowledge of product development, design practices, and data analytics
  • Strong ability to manage full product lifecycle from discovery to value management
  • Experience in collaborating with user experience design and research teams
  • Proven skills in writing business requirements and defining user stories
  • Experience in Agile methodologies with cross-functional teams
  • Ability to build and manage a product roadmap with prioritized backlogs

Responsibilities

  • Develop product strategy and roadmap focused on customer value
  • Lead discovery and market research to identify customer pain points
  • Maintain a prioritized product backlog to align with the product roadmap
  • Collaborate with engineering, design, research, and marketing on feature delivery
  • Utilize metrics and analytics to guide product prioritization and measure impact
  • Champion innovative onboarding enhancements for improved customer engagement
  • Communicate clear priorities and tradeoffs to cross-functional teams
  • Manage stakeholder expectations through effective communication
  • Identify and mitigate operational risks in collaboration with compliance and legal teams

Benefits

  • Inclusive team culture that values collaboration and innovation
  • Opportunities for professional development and career growth
  • Access to cutting-edge tools and technologies in product management
  • Flexible work options to support work-life balance
  • Engagement in meaningful projects that drive customer satisfaction
Full Job Description
JOB DESCRIPTION

Start your next chapter building customer-first digital experiences at scale. You’ll shape onboarding journeys that make it easier for customers to get set up, feel confident, and realize value quickly.

As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customers—from discovery through launch and iteration. You’ll partner closely with engineering, design, research, analytics, and business stakeholders to deliver measurable outcomes and a consistent experience across channels.

Job responsibilities
  • Develop and evolve a product strategy and roadmap that delivers customer value through leading digital capabilities
  • Lead discovery and market research to uncover customer problems, define target segments, and shape solutions
  • Own and maintain a prioritized product backlog aligned to the roadmap and value proposition
  • Partner with engineering, design, research, and marketing to deliver new features and optimize existing experiences
  • Use product metrics, analytics, user research, and competitive insights to prioritize initiatives and measure impact
  • Identify and champion innovative onboarding improvements that increase satisfaction, engagement, and experience consistency
  • Communicate priorities, tradeoffs, and outcomes clearly to align cross-functional teams and stakeholders
  • Manage stakeholder expectations through strong written and verbal communication
  • Proactively identify, assess, and mitigate operational and technology risks through partnership with Compliance, Legal, Risk, and Controls
Required qualifications, capabilities, and skills
  • 5 years of product management experience
  • Advanced knowledge of the product development lifecycle, design practices, and data analytics
  • Demonstrated ability to lead end-to-end product lifecycle work (discovery, ideation, strategy, requirements, and value management)
  • Experience partnering with user experience design and research to shape solutions
  • Proven ability to author business requirements and define user stories to guide delivery
  • Experience bringing cross-functional teams together within an Agile development framework
  • Experience building and managing a product roadmap, prioritizing a backlog, and driving outcomes across impacted teams
Preferred qualifications, capabilities, and skills
  • Experience building or improving onboarding and early-tenure customer journeys in a digital channel
  • Experience using experimentation and iterative delivery to optimize customer experiences
  • Track record of delivering customer experience improvements that are measurable and sustained over time

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

Similar Jobs

More Jobs at JP Morgan Chase & Co.

More Finance & Insurance Jobs

Find similar Product Manager, Card Customer Experience jobs: