Company Details
Company URL: https://berkleytechnologyservices.com/
Responsibilities
The Product Manager serves as a strategic liaison between Technology and WRB Insurance Business Units. This role is responsible for understanding business strategies, operational needs, and regulatory requirements, and translating them into technology-enabled solutions that deliver measurable business value.
The Product Manager partners closely with business leaders, technology delivery teams, architecture, security, and vendors to ensure technology initiatives are well-defined, prioritized, funded, and executed in alignment with enterprise standards and roadmaps. The role balances relationship management, strategic planning, demand management, and project management across multiple insurance functions and business units.
Business Partnership & Stakeholder Engagement
- Act as the single point of contact for assigned insurance operating units for all technology-related initiatives and needs.
- Build trusted relationships with senior business leaders (e.g., Operations, Underwriting, Claims, Actuarial, Finance, Compliance).
- Proactively understand business strategies, operational pain points, regulatory drivers, and market trends impacting insurance operations.
- Facilitate ongoing communication between business and technology teams to ensure transparency, alignment, and shared accountability.
Demand & Portfolio Management
- Facilitate intake, assessment, and prioritization of business technology demands in alignment with enterprise strategy, capacity, and funding models.
- Partner with Product, Architecture, and Delivery teams to shape initiatives into well-defined business cases, roadmaps, and delivery plans.
- Ensure initiatives are aligned with enterprise architecture, cybersecurity, data, and compliance standards by facilitating all necessary approval processes.
- Support annual and multi-year planning, budgeting, and investment prioritization processes.
Delivery Oversight & Value Realization
- Partner with delivery teams to monitor progress, manage risks, and resolve issues impacting business outcomes.
- Ensure business readiness activities (change management, training, communications) are planned and executed.
- Support the tracking and reporting on benefits realization, KPIs, and value delivered against approved business cases.
- Drive continuous improvement based on feedback, metrics, and post-implementation reviews.
Governance & Risk Management
- Ensure initiatives comply with regulatory, audit, data privacy, and security requirements common to insurance environments.
- Participate in governance forums, steering committees, and portfolio reviews as the business-facing technology representative.
- Identify and escalate risks, dependencies, and trade-offs impacting delivery or business value.
Qualifications
- 8+ years of experience in technology-business partnership, IT relationship management, product management, project management, or consulting, preferably within insurance or financial services.
- Strong understanding of insurance operations (e.g., policy administration, claims, underwriting, or billing).
- Proven ability to translate business needs into technology initiatives and measurable outcomes.
- Experience working in complex, regulated, and matrixed organizations.
- Excellent communication, negotiation, and stakeholder management skills.
- Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.
Preferred Skills/Experience
- Experience supporting large-scale transformation initiatives (digital, core system modernization, data, automation).
- Familiarity with Agile, Product, or hybrid delivery models.
- Experience with vendor management and third-party solution evaluation.
- Knowledge of enterprise architecture concepts, data platforms, and cybersecurity considerations in insurance.
- MBA or relevant certifications (e.g., PMP, SAFe, ITIL, Product Management).
