What you'll do- Bring Enterprise-grade AI Agents to the World: We're on a mission to revolutionize the way consumers & businesses interact by empowering every business to build a world-class AI agent that fully represents its identity and brand. Your work will make this a reality.
- Solve for the Customer: We serve multiple stakeholders - People looking for help from our Agents, CX managers using our tools to monitor and improve the process, and Developers looking to build on and extend our platform. Each of these has a unique set of needs and product challenges.
- Innovate: AI Agents represent a new frontier. Discovering new tools and processes for building agents will be among the defining characteristics of the next generation of companies.
- Collaborate: Partner closely engineering, design, leadership, and the entire company to define and build a seamless and cohesive experience.
- Advise: Become trusted and strategic advisor to our customers, in partnership with our sales, go-to-market, and forward-deployed teams.
- End-to-End Ownership: Lead the product through all stages from concept to excellent execution, in close collaboration with cross-functional partners.
What you'll bring- Strong Product Foundations: Extensive experience in product management, with a track record of leading products from ideation through launch and iteration.
- Technical Depth: Comfort working deeply with engineering on technical systems and tradeoffs. Experience building or shipping developer-facing or highly technical products (e.g. APIs, SDKs, products serving developers), and the ability to engage credibly in architectural and implementation discussions.
- User-Driven Curiosity: Passion for deeply understanding user needs and identifying the right solutions from first principles. Ability to operate in high ambiguity and drive new 01 product bets.
- Cross-Functional Collaboration: Product is a team sport. Proven ability to partner closely with engineering, design, customers, and leadership to turn complex ideas into shipped products.
- Clear, Precise Communication: Excellent written and verbal communication skills, with the ability to explain complex technical and product concepts to a wide range of stakeholders.
- Values Alignment: Embodies our values and contributes positively to our culture.
- Adaptability and Resilience: Thrives in a fast-paced startup environment, adapts quickly to changing priorities, and navigates ambiguity with confidence.
Even better...- Experience building AI-driven products, especially conversational or agentic systems.
- Hands-on experience writing production code (e.g. TypeScript, React, or similar), or prior experience as a software engineer.
Our values- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.
What we offerWe want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
