Fannie Mae

Product Management and Support Associate

Fannie Mae$85K — $110K *
Plano, TX 75025In-Person
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience
  • 1-2 years in product support, application testing, or business analysis
  • Proficient in triaging support tickets and resolving application issues
  • Familiarity with AI tools, particularly Microsoft Copilot
  • Curiosity to learn and apply new technologies, especially in AI.

Responsibilities

  • Collaborate with Product Managers to identify AI opportunities
  • Provide production support for Loan Quality applications
  • Perform testing and validation for new features
  • Translate business challenges into measurable AI problem statements
  • Develop business cases to prioritize AI use cases
  • Bridge communication between business teams and technology partners
  • Document findings and support product analysis with cross-functional teams.

Benefits

  • Comprehensive health and life insurance
  • Life and voluntary lifestyle benefits
  • Support for mental and emotional well-being
  • Participation in an incentive program
  • Flexible work arrangements, including hybrid work options.
Full Job Description


Job Description

As a valued colleague on our team, you will primarily focus on product support responsibilities, while also contributing to product testing and product analysis efforts. This position provides an opportunity to build product management expertise by partnering with stakeholders across business, operations, technology, risk management, and quality assurance teams.

This role is ideal for an analytical and detail-oriented professional who is interested in product management and enjoys working across business and technology teams to support product operations, testing activities, and data-driven decision-making.

THE IMPACT YOU WILL MAKE

The Product Management and Support Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
  • Partner with Product Managers and business stakeholders to identify high-impact opportunities for AI, including document intelligence, workflow automation, decision support, forecasting, and anomaly detection.
  • Provide production support for Loan Quality applications by responding to user support tickets, troubleshooting issues, and communicating resolutions.
  • Perform application testing and validation for new features and enhancements, reproduce reported issues, and partner with development teams to ensure quality solutions are delivered.
  • Translate business challenges and user pain points into AI-ready problem statements, requirements, and measurable success criteria.
  • Support evaluation and prioritization of AI use cases by developing lightweight business cases that assess value, feasibility, implementation considerations, and associated risks.
  • Help bridge the gap between business teams, product management, and technology partners to ensure AI initiatives remain aligned to operational objectives.
  • Support product analysis activities by documenting findings, assisting with requirement validation, and collaborating with cross-functional teams to improve application functionality and user experience.


THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experiences:
  • Bachelor's Degree or equivalent experience
  • 1-2 years of experience in product support, application testing, business analysis, or a related technology support role.
  • Experience triaging support tickets, investigating application issues, and working with technical teams to resolve customer-reported defects.
  • Interest in leveraging AI tools (e.g., Microsoft Copilot or similar) to improve productivity in areas such as test case creation, analysis, documentation, and support processes.
  • Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

Tools Used by the Team:
  • Jira (SaaS) | Confluence | ChatGPT | DBeaver | LambdaTest | Postman | Visual Studio Code (VS Code) | IntelliJ IDEA | Git / GitHub | Bitbucket | GitHub Copilot | Microsoft Copilot | AWS | Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams) | Splunk | APPTIO | Jenkins | GitLab | PyCharm


SF Risk - Product Management - Associate

#LI-Hybrid

Qualifications

Education:
Bachelor's Level Degree (Required)

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:
85000
to
110000

About Fannie Mae

As the leading source of residential mortgage credit in the U.S. secondary market, Fannie Mae is supporting today's economic recovery and helping to build a sustainable housing finance system. They exist to provide reliable, large-scale access to affordable mortgage credit in all communities across the country at all times so people can buy, refinance, or rent homes. Fannie Mae is working to establish and implement industry standards‚ develop better tools to price and manage credit risk‚ build new infrastructure to ensure a liquid and efficient market and facilitate the collection and reporting of data for accurate financial reporting and improved risk management. Fannie Mae is committed to being their customers’ most valued business partner and delivering the products, services and tools their customers need to serve the entire market confidently, efficiently and profitably. Ultimately‚ Fannie Mae measures their progress not only by paying taxpayers and improving the housing finance system‚ but also by the difference they make in people’s lives.

Fannie Mae Careers

Join the vibrant team at Fannie Mae, where we are committed to solving the challenges of today's housing market while fostering inclusive growth and innovation. As a cornerstone of the American mortgage system, Fannie Mae offers unparalleled job opportunities that empower you to influence the future of housing finance. Work You’ll Do At Fannie Mae, you will collaborate with some of the brightest minds in the finance and technology sectors. Our mission is to ensure access to affordable housing for people across the United States, and your work here will contribute to that goal. With roles ranging from financial analysis to technology development, your career at Fannie Mae will be marked by growth, leadership, and the pursuit of excellence. Innovate and Lead Fannie Mae stands at the intersection of financial services and innovative technology solutions, making it an ideal place for those who are driven to explore new ideas and push boundaries. Our culture thrives on innovation and leadership, encouraging every team member to bring forward ideas that drive efficiency and effectiveness. Professional Growth and Development Career advancement at Fannie Mae is not just a possibility—it is an expectation. We are dedicated to the professional growth of our employees through robust training programs, leadership workshops, and continuous learning opportunities. Whether you are looking to sharpen your analytical skills, enhance your leadership capabilities, or dive deep into the housing market dynamics, Fannie Mae provides the resources to achieve your professional goals. Diversity and Inclusion At Fannie Mae, we believe that diversity fuels innovation. We are committed to fostering an inclusive environment where diverse voices are heard and valued. Through diversity training and a culture that celebrates unique perspectives, we ensure that all team members can contribute to their fullest potential. Join Our Team Explore the array of job opportunities at Fannie Mae, from internships for budding professionals to full-time positions for seasoned experts. We are hiring individuals who are passionate, curious, and eager to make a difference. Our team is looking for candidates who not only have the necessary skills but also embody our values of integrity, impartiality, and respect. Benefits and Perks Working at Fannie Mae comes with a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. From competitive health benefits and retirement plans to flexible working arrangements and wellness programs, we prioritize the well-being of our team members. Stay Connected Networking and staying connected are key components of building a successful career at Fannie Mae. Engage with us through various professional networking events, online communities, and social platforms to stay updated on new positions, company news, and industry trends. Apply Now Ready to take the next step in your career? Review our open positions, tailor your resume, and prepare for an interview that could set you on a path to a rewarding career at Fannie Mae. We are excited to see how your vision, skills, and enthusiasm can contribute to our team and the broader mission of affordable housing. Explore Fannie Mae Jobs Discover the exciting and impactful career paths available at Fannie Mae. Each position offers the opportunity to challenge yourself, contribute to a significant cause, and work within a culture that values innovation, leadership, and community impact. Join us in shaping the future of housing finance—apply today and be part of a team that is dedicated to making a difference.
Learn more about Fannie Mae
Size
7,400 employees
Industry
Founded
1938
NASDAQ

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