Job Description

Position Summary

The Product Engineering Manager is a strategic leadership role responsible for driving the performance, quality, integration, and lifecycle management of Quadient's Mail hardware and software solutions across North America. This role leads a cross-functional team of product engineers, integration experts, technical trainers, and professional services personnel to ensure our products are reliable, serviceable, scalable, and profitable. The position serves as a critical bridge between R&D, Service, Sales, Marketing, and external partners, ensuring that product design, deployment, and support are aligned with customer needs and business objectives.

Key Responsibilities

Strategic Leadership & Execution

• Define and execute the Product Engineering strategy aligned with Service and corporate objectives
• Drive continuous improvement in product reliability, quality, and customer experience
• Translate strategy into measurable outcomes (uptime, cost to serve, CSAT, service profitability)
• Manage OpEx/CapEx budgets and resource planning

Product Improvement and Serviceability

• Lead initiatives to improve product design, serviceability, and cost efficiency
• Ensure service profitability targets are embedded in product design and field performance
• Partner with R&D and suppliers to enhance product specifications and performance
• Guide engineering efforts on modifications, enhancements, and field fixes
• Ensure all solutions are optimized for Remote First service strategy

Product Lifecycle Management

• Own end-to-end product lifecycle from concept 12 launch 12 field performance 12 end-of-life
• Establish and manage product validation, testing, and compliance processes
• Lead product qualification for North American market readiness
• Oversee data collection, analytics, and reliability reporting (2cradle to grave2)
• Drive root cause analysis and resolution of complex hardware and software issues
• Implement early-warning systems to proactively identify product performance trends

• Partner with R&D, Sales, Marketing, Service, and external stakeholders to align solutions with market needs.
• Act as technical advisor to senior leadership.
• Form strategic relationships with compliance and regulatory agencies, external vendors, dealers, and customers.

Software Solutions & Integration

• Lead design, development, and deployment of custom integrations between Quadient systems and customer platforms.

• Drive adoption of APIs, cloud architectures, and modern development practices
• Support Professional Services and integration revenue streams
• Review Statements of Work (SOWs) and ensure profitability

Team Development

• Facilitate personal development of team members with effective goal setting, upskilling, coaching, and mentoring
• Identify skills, resources, and tools needed to adequately achieve departmental goals

Qualifications

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field
• 8-12+ years of experience in product engineering (hardware and/or software)
• 5+ years of leadership experience managing technical teams preferred
• Strong technical expertise across:
  • Mechanical, electrical, and/or software systems
  • APIs, cloud platforms, and system integrations
• Experience in mailing, document handling, software, or similar technical industries preferred
• Proven ability to:
  • Drive cross-functional initiatives
  • Influence without authority
  • Lead complex problem-solving and root cause analysis
• Strong business acumen with focus on profitability and operational efficiency
• Willingness to travel (~10%)

Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Harness your passion for technology. Apply now.

#LI-NB1

Additional Information

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you'll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

People. Connected.

Videos To Watch
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