Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred QualificationsProduct Engineer - Product Support
We are seeking a
self-motivated, process-driven Product Engineer to join our Product Support team. This role is responsible for defining and executing
product service strategies for the KLA-ECI Division, ensuring robust serviceability across the full Product Life Cycle (PLC).
At KLA, we don't just build cutting-edge semiconductor equipment-we empower innovation at the system level. We are looking for a
self-driven, technically curious Product Engineer with strong
system-level understanding of chemistry within capital equipment and a passion for
field service and product support.
This is a high-impact role where you will bridge engineering, service, and customers-owning how our products are supported, maintained, and continuously improved across their lifecycle.
Why This Role Stands Out- Work on complex capital equipment systems combining chemistry, hardware, and service engineering
- Directly influence product design for serviceability and reliability
- Partner cross-functionally with Engineering, Service, and global teams
- Gain customer-facing exposure supporting real-world deployments
- Play a key role in new product introductions (NPI) and long-term product success
What You'll Do- Own serviceability across the product lifecycle (PLC)
Partner with engineering early in development to ensure products are designed with service, reliability, and uptime in mind - Lead Product Support Strategy
Develop and execute Service Readiness Reviews (SRR) and Design for Service (DFS) plans for new product releases - Drive Reliability & Cost Optimization
Improve field performance through preventive maintenance optimization, troubleshooting insights, and retrofit strategies - Enhance Field Execution & Best Practices
Collaborate with global teams to develop and refine Best Known Methods (BKMs) and deliver impactful training - Support the Installed Base
Analyze field issues, refine service documentation, improve training, and drive continuous improvement across global operations - Engage Directly with Customers
Travel onsite to support tool installs, escalations, and performance optimization
What We're Looking For- Strong system-level knowledge within capital equipment or advanced manufacturing environments
- Hands-on experience in technical service, troubleshooting, or product support
- Ability to connect engineering design with real-world service challenges
- Passion for solving complex problems and improving product performance in the field
- Strong collaboration skills across engineering, service, and customer teams
Travel- Approximately 20% travel, including domestic and occasional international trips
Ideal Background- Semiconductor or capital equipment industry experience
- Technical Support Engineer (TSE), or Product Engineer background
- Experience supporting systems involving chemical processes, semiconductor process equipment, fluid systems, or material interactions
Minimum Qualifications- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience
Base Pay Range: $85,600.00 - $145,500.00 Annually
Primary Location: USA-NJ-Totowa-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
