Job DescriptionWe are seeking a Director of Applied AI, Consumer Product to own and elevate the Resy native consumer experience across iOS, Android, and Resy.com. This is a role for a sharp, hands-on product leader who sets the standard for what great consumer product looks like and makes everyone around them better.
You will lead a team of consumer PMs against aggressive engagement goals, shaping how diners discover, validate, book, and return to the world's best restaurants. AI is central to how you approach this work: not as a feature to ship, but as a core lever for building a product that becomes more personalized, more intuitive, and more indispensable with every interaction.
This is a rare opportunity to leave a lasting mark on a product loved by millions of diners globally, and to help define a new standard for how Resy builds.
Responsibilities- Lead a High-Performing Team: Manage and mentor consumer PMs with a hands-on, high-standards style that builds craft and fast iteration
- Own the Consumer Product Strategy: Drive strategy across how diners discover, validate, book, and return, knowing where AI meaningfully moves the needle at each stage
- Build Sticky, Intelligent Experiences: Define and ship AI-powered personalization, search, and discovery features that make Resy more indispensable with every interaction
- Build for Habit and Loyalty: Design engagement loops and retention mechanics grounded in behavioral dynamics, and apply AI to make each more effective at scale
- Champion Discovery and Craft: Embed continuous discovery into how your team builds, partnering with Design and UXR to ensure every surface is intuitive, polished, and validated
- Drive a Fast, Experimental Culture: Build a team that moves quickly, tests rigorously, and learns faster than the competition
- Raise the Ceiling on How the Organization Builds: Model what modern, AI-powered consumer product development looks like and bring the rest of the organization with you
Qualifications- 6+ years in Product Management with at least 2 years managing PMs in a fast-moving, metric-driven environment, with a strong track record on engagement, retention, or activation
- Exceptional product sense and UX/UI sensibility: you synthesize research quickly, challenge design until it's right, and raise the quality of everything you touch
- Sophisticated, pragmatic command of applied AI in consumer products: personalization, recommendation, intelligent discovery, and adaptive experiences, with shipped features that drove measurable behavior change
- Fluent in modern product methods: experimentation, A/B testing, behavioral analytics, and building a culture of disciplined learning
- Hands-on with modern AI and prototyping tools (e.g. Cursor, Bolt, Claude Code) and comfortable moving fast from concept to something real
- Proven ability to lead through influence, set clear priorities, and make well-reasoned decisions in ambiguous environments
- Experience in hospitality, dining, travel, or marketplace consumer products
- Working knowledge of engagement mechanics: gamification, loyalty loops, social proof, diner identity, and community-driven product features
- Experience with content-rich discovery surfaces and editorial or algorithmic curation
- Track record of maturing product practices and elevating product craft across a team or organization
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
