Aircall

Product Designer, AI Voice Agents

Aircall$120K — $160K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Collaborative and customer-centric attitude.
  • Willingness to voice concerns about user experience.
  • Experience in using and integrating the latest AI tools in design.
  • Enjoys in-person teamwork with engineers and PMs.
  • 1-3+ years in design, with at least 1 year in-house at a product company.
  • Professional proficiency in English, both spoken and written.
  • Technical knowledge is a plus.

Responsibilities

  • Design user-friendly setup experiences for AI voice and messaging agents.
  • Collaborate closely with a Staff-level designer and cross-functional teams on projects.
  • Monitor and provide feedback on proof-of-concept designs.
  • Contribute to navigation and self-service improvements for AI products.
  • Share insights on new AI tools and enhance design processes.
  • Engage proactively with design, engineering, and product teams.
  • Take ownership of AI agent experiences within Aircall's design system.

Benefits

  • Key moment for growth and opportunities within the company.
  • Value placed on work-life balance.
  • Fast-paced learning environment with a strong team spirit.
  • Diverse workplace with 45+ nationalities.
  • Competitive salary and benefits package.
Full Job Description
What will this role do? We are looking for a proactive and creative problem solver to join our team as a Product Designer. You will work on our AI voice and messaging agent products and design intuitive setup experiences that anyone can use to build high quality AI agents. If you want to contribute to establishing AI agent setup best practices, get mentored by a staff level designer, and love staying on top of the latest AI tools and experiences, this is the right role for you.

Key Responsibilities:
  • Design intuitive setup and configuration experiences for Aircall's AI voice and messaging agents
  • Partner closely with a Staff-level designer and cross-functional teams - including engineers and PMs - to execute on roadmap projects such as AI voice agent evaluation, frameworks, and AI Actions (e.g., booking, refunds)
  • Monitor and give feedback on proof-of-concepts being spun up across the team, bringing strong design instincts and a fast feedback loop to a high-tempo build environment
  • Contribute to navigation improvements and self-service experiences that help customers configure and get the most out of Aircall's AI products
  • Share inspiration and learnings from AI tools you're experimenting with, and actively push the design team forward in how AI is used in the design process
  • Collaborate proactively across design, engineering, and product
  • Learn and build within Aircall's design system, taking on ownership of AI agent experiences


Qualifications:
  • We value people who are collaborative and customer-centric. Even better, the ones who know how to work hard and have fun at the same time.
  • Not afraid to speak up if the user experience doesn't look quite right, no matter how big or small
  • Testing out the latest AI tools and has integrated AI in their design workflows and habits
  • Enjoys partnering with engineers and PMs, especially in person
  • 1-3+ years of design experience with an emphasis on at least 1 year of full-time experience in-house at a company building product
  • Professional proficiency in English - written and verbal
  • Technical acumen is a plus


Base salary range:

$120,000-$160,000 USD

Why join us?

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & benefits

About Aircall

Aircall is a cloud-based phone system and call center software that helps businesses manage their customer support and sales calls. The company's software allows users to make and receive calls from anywhere in the world, using a computer or mobile device. Aircall's software also includes features such as call routing, call recording, and analytics, which help businesses improve their customer service and sales performance. The company was founded in 2014 and is headquartered in New York City.
Learn more about Aircall
Size
500 employees
Industry
Founded
2014

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