POSITION SUMMARYThe Product Analyst II independently delivers analysis, transition readiness, documentation, testing, support, and lifecycle-management activities for applications internally built on McCarthy's Foundry platform. This role serves as a receiving and product-management partner as Foundry applications move from development, pilot, or hypercare into the Digital Products & Platforms portfolio and steady-state ownership.
The role translates business needs and product-transition requirements into actionable work, drives solution options in partnership with Product Leads, Foundry Engineering & Intelligence teams, business sponsors, and technical teams, and takes ownership of acceptance criteria, documentation, support readiness, testing, backlog management, and Tier 2 product support with minimal day-to-day direction. The analyst helps ensure that internally built applications are usable, supportable, governed, measurable, and continuously improved after handoff.
RESPONSIBILITIES- Serves as the subject matter expert for assigned Foundry applications, including their business processes, users, data dependencies, integrations, operating procedures, and lifecycle status.
- Coordinates application intake and transition from Foundry development into steady-state ownership by validating product artifacts, readiness criteria, risks, dependencies, ownership, support tiers, and escalation paths.
- Partners with business sponsors, Foundry Engineering & Intelligence, Product Support, Digital Business Partners, power users, and technical teams to improve usability, reliability, adoption, process efficiency, visibility, and decision support.
- Translates business needs, user feedback, transition gaps, and production issues into requirements, user stories, acceptance criteria, process maps, support scenarios, and backlog items; performs fit-gap analysis with the Product Lead.
- Plans and executes application configuration, testing, release validation, and user acceptance activities, ensuring changes meet defined requirements and acceptance criteria.
- Maintains product, data, integration, release, training, and support documentation, including runbooks, troubleshooting guidance, known issues, access procedures, and knowledge articles.
- Provides structured Tier 2 support and manages post-transition product health by classifying and routing issues, maintaining backlog and release inputs, monitoring usage and support trends, and contributing to change management, governance, and lifecycle decisions.
Success Criteria- Assigned Foundry applications have clear business and product ownership, documented scope, lifecycle status, and accepted transition criteria.
- Applications entering steady-state ownership have current runbooks, support procedures, escalation paths, access guidance, known issues, data and integration documentation, and training materials.
- Transition and release activities are traceable to requirements, acceptance criteria, decisions, risks, dependencies, and readiness evidence, with low rework and minimal production defects.
- Tier 2 issues are resolved within agreed timeframes, with recurring problems addressed through durable solutions and requests consistently classified and routed.
- Usage, adoption, incident, performance, data-quality, and support metrics are available and used to guide improvement and lifecycle decisions.
- Business stakeholders view assigned Foundry applications as usable, reliable, supportable, and responsive to business needs.
- The Group Product Manager and Product Lead view the Analyst as a dependable partner for application intake, transition, delivery, support, and continuous improvement.
QUALIFICATIONS- Bachelor's degree in business, information systems, computer science, operations, or a related field.
- Minimum of three years of experience in product management, systems analysis, business analysis, application support, implementation, or a related role managing business applications through launch, transition, or steady-state operations.
- Strong verbal and written communication, problem-solving, analytical, and stakeholder-management skills.
- Solid understanding of business application lifecycles and the ability to map current-state and future-state workflows, ownership models, support needs, and transition requirements.
- Proficiency in requirements elicitation, user story writing, process mapping, acceptance criteria, and designing practical product or configuration changes in partnership with Product and technical teams.
- Experience with application testing, release validation, support readiness, runbooks, knowledge articles, Tier 2 support, root-cause analysis, and converting incidents or feedback into clear backlog items.
- Ability to monitor usage, adoption, incident, performance, and support trends and turn them into actionable insights while partnering effectively with business sponsors, engineers, support teams, and technical partners.
For California locations only, the salary range for this position is: $77,000 - $99,000 depending on location. This does not include a possible bonus and other benefits which can impact total compensation. Compensation offered may vary based on work location, experience, qualifications, specialty, training, and market and business considerations, among other factors.
