We are seeking a dynamic and experienced Bilingual Product Analyst (English/Spanish) to join our growing team. As a key member of the Product Management Department, you will work closely under the direction of the Director of Product Management to define business and functional requirements for user-friendly applications, focusing on optimizing adoption rates and enhancing our software products. The ideal candidate will possess a strong background in software development, excellent analytical skills, and a passion for delivering high-quality products that meet customer needs. The candidate is expected to develop and communicate a product vision to internal and external stakeholders.
This role requires professional fluency in both English and Spanish, as the Product Analyst will regularly engage with Spanish-speaking customers, government stakeholders, partners, and cross-functional teams across international operations.
Responsibilities and Objectives
The Product Analyst will be responsible for the following:
- Conduct in-depth analysis of software products based on gathered user feedback, market trends, and competitor offerings.
- Collaborate with cross-functional teams to gather functional and non-functional requirements.
Elicit, document, and prioritize product requirements and specifications. - Develop features and user stories with detailed acceptance criteria.
Maintain and update user guides. - Ensure traceability from high-level requirements to software specifications and test cases.
- Conduct market and customer research to inform product direction.
- Review feature requests and operational issues, prioritizing them for releases.
- Collaborate with Software Developers and QA Engineers to ensure clear understanding of business needs, user expectations, and jointly troubleshoot any arising issues.
- Create application and data workflow diagrams.
- Communicate priorities and status to internal stakeholders.
- Collaborate with customers to understand requirements and address issues.
- Work with internal stakeholders to clarify requirements and ensure alignment of product delivery.
- Facilitate resolution of requirements conflicts between stakeholders.
- Deliver high-quality work while operating as a team player.
- Identify areas for improvement and contribute to solutions.
- Provide training to staff on requirements gathering, analysis, and review.
- Serve as a bilingual liaison between English-speaking and Spanish-speaking stakeholders, ensuring clear communication of business requirements, product updates, and operational needs.
- Facilitate meetings, workshops, training sessions, and product demonstrations in both English and Spanish as required.
- Translate, review, and validate business, functional, and technical documentation in English and Spanish to support global product initiatives.
- Support international deployments and operational teams by communicating product requirements and resolving
- ssues across multiple regions.
- Other projects as assigned by the Director of Product Management and/or COO.
Requirements
- Support the long-range direction of the product department function.
- Direct the design, management, and support the implementation of applications and systems in Operations.
- Monitor and analyze technology and trends that could improve the company's products and performance.
- Establish technology standards and communicate technical information to the organization.
- Keep an updated risk management report with all the Operations and implementations, including mitigation, probability and impact.
- Keep updated a general plan of development and ongoing implementations for the different developed products.
- Monitor queue to ensure that all necessary orders and requests are checked and released on time.
- Create and facilitate efficient and cost-effective solutions and analyze systems specification to meet business requirements.
Skills
- Experienced in system design, analysis, and requirements gathering.
- Knowledge of key elements of effective software requirements and specifications.
- Great knowledge of IT processes and willingness to constantly update knowledge.
- Inbuilt ability to multi-task, working on more than one issue simultaneously.
- Strong character under pressure with excellent work ethic and professionalism.
- Self-starter; resourceful.
- Strong sense of responsibility and ownership.
- Effective communicator with excellent written and verbal communication skills; good listener with strong interpersonal skills.
- Excellent presentation skills with demonstrated ability, experience, and presence to credibly engage a wide range of stakeholders including clients and potential clients.
- Must be authorized to work in the U.S. with English as main language; ability to travel internationally as required.
- Professional fluency in both English and Spanish (written, verbal, and presentation skills required).
Required Education, Certifications/ Licenses, Related Experience
- Advanced degree in Computer Science, Information Systems, Engineering, Business Analysis, or a related field, plus 5+ years of relevant IT/Product Management experience; or 8+ years of relevant experience with a Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
- Demonstrated professional experience communicating, presenting, facilitating meetings, and managing documentation in both English and Spanish.
- Experience working with software product development lifecycles, Agile methodologies, and requirements management processes preferred.
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