Microsoft

Process Program Manager

Microsoft • $97K — $188K *
Reno, NV 89502In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement.
  • Preferred experience in a customer service environment in a large matrixed multinational company.
  • Familiarity with Microsoft Volume Licensing concepts (EA & MCAE), and contract evaluation.
  • Experience in continuous improvement methodologies (e.g. Lean, Six Sigma).
  • Proven ability in data analytics and deriving actionable insights from complex datasets.

Responsibilities

  • Drive end-to-end process performance by managing processes, risks, and documentation.
  • Analyze metrics and KPIs to identify and implement efficiency improvements.
  • Conduct program landscape research and identify opportunities for enhancements.
  • Lead cross-functional design of programs from initiation to delivery.
  • Manage a portfolio of projects and communicate status and risks to stakeholders.
  • Execute change management plans and facilitate effective communication among teams.
  • Monitor program success criteria using data analytics and performance metrics.

Benefits

  • Access to ongoing personal and professional development opportunities.
  • Comprehensive health and wellness programs for employees.
  • A supportive team culture that fosters collaboration and innovation.
  • Flexible work arrangements to support work-life balance.
Full Job Description
Overview

We are looking for a Process Program Manager to join our team and drive the planning, execution, and optimization of our strategic programs. You will be responsible for overseeing the entire program lifecycle, from design to execution, ensuring that the program objectives, scope, schedule, quality, and benefits are aligned with the organizational goals and stakeholder expectations. You will also be responsible for driving continuous improvement and change management across the program, identifying and resolving issues, risks, and dependencies, and ensuring effective communication and collaboration among the program team and stakeholders.

Responsibilities

Process Management
  • Accountable for end-to-end process performance by executing compliant processes and controls, anticipating and logging risk, and documenting process flows, systems, and requirements. Provides data, research, and assessment results to enable an enterprise view of the process and inform decision-making.
  • Monitors metrics and KPIs, performs analysis and benchmarking, and identifies opportunities to improve efficiency, customer experience, and cost. Facilitates stakeholder collaboration and change management efforts, applying process improvement methodologies (e.g., Lean, Six Sigma), AI and compiling business cases and feedback to drive continuous optimization.

Business Program Planning and Design
  • Performs program landscape research and analysis, forecasting, and examines business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current and agile. Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans.
  • Identifies and scopes opportunities to improve current programs. Identifies and provides solutions to root problems, defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Drives clarity in complex program issues and strives for simplification.
  • Works with cross-functional stakeholders to design compliant, complex programs from initiation to delivery with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
  • Defines and tracks the success criteria and performance metrics and Key Performance Indicators [KPIs], such as quality, adoption, usage, impact, and effectiveness for the program.

Business Program Management
  • Contributes to or leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.

Business Program Excellence and Execution
  • Defines and executes on landing change management plans. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Works across teams to ensure all program requirements are understood and can be met.
  • Enables execution teams as program subject matter experts to resolve complex Customer scenarios.

Business Program Evaluation and Improvement
  • Conducts cost-benefit analyses to examine performance to value drivers. Contributes to monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not, and makes improvements accordingly.
  • Collects and evaluates success criteria and performance metrics, Key Performance Indicators [KPIs], and customer feedback, and uses scorecards and dashboards to monitor complex programs and ensure all activities align with business and program objectives. Uses data analytics to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.
  • Utilizes direction and strategy from leadership regarding business area of expertise in order to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be on board. Contributes to the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).

Other • Embody our culture and values.

Qualifications

Required Qualifications:
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
    • OR equivalent experience.

Preferred Qualifications
  • Experience working in a customer service environment and in a large matrixed multinational company.
  • Experience with Microsoft Volume Licensing concepts (specifically EA & MCAE), including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
  • Experience in continuous improvement methodologies such as Lean, Six Sigma, or Kaizen, with a proven track record of implementing process enhancements.
  • Ability to develop creative solutions to complex problems by applying knowledge and judgment to identify approach and methods.
  • Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels.
  • Ability to manage sensitive, business impacting information, and closely control dissemination.
  • Confidence in self and organization, and a 'can-do' attitude in the face of change and ambiguity.
  • Proven data analytics and business insights skills, with the ability to derive actionable recommendations from complex datasets.
  • Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels.
  • Ability to manage sensitive, business impacting information, and closely control dissemination.


Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600.00 - $188,400.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000.00 - $206,400.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

Stay Connected

Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.

SEARCH MICROSOFT JOBS

At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Microsoft

More Business Services Jobs

Find similar Process Program Manager jobs:

NationwideReno, NV