What will I be doing?
Including but not limited to:
- Review of TQ to assure proper tool is selected
- Verify run conditions are suitable for tools
- Assist in any tool customizing decisions/tasks-Tethered surveys, PU setup, bend capabilities
- Departmental Logistical support ordering of parts for tools
- Assist with special projects-Challenging/Receiving situations
- Being the first point of contact to advise and assist employees in technical and process related matters (how to do...)
- Support troubleshooting to isolate and diagnose common and specific problems which are process and/or technology oriented
- Continuously improving work procedures, instructions, checklists, training material and other information to feed the Group wide Knowledge Base
- Acting as a liaison between the Region and Group/RTRC for all process and technical issues, improvement proposals and providing daily work experience
- Handling of investigations in case of failures (FACT and RCA), including the follow-up of agreed actions
- Identifying and initiating required process improvements in the region
- Transferring of knowledge and lessons learned for competitive and efficiency wise improvements
- Performing training and education sessions as Multiplier based on the Global training Program; in close cooperation with TED
- Assisting the Regional Resourcing manager(s) to identify possible training needs in regards to personnel or as identified during investigations
- Maintaining own knowledge and skills to be current with respect to changes in technology and being close to the process
- Performing quality checks on critical steps in the process (can be random checks) as part of the quality assurance
- Sharing FACT/RCA findings with Process Professionals from other regions and vice versa to pick up learnings from other regions and apply in own region
- Working together with other processes, to optimize the efficient use of tools, equipment, data and other tasks
- Propose technical and procedural/process improvements
- Implement agreed solutions regarding technical and procedural/process related matters to overcome deficiencies in the process
- Define and create region specific training content, in alignment with the Global Training Program
- Escalating support issues to Group Process Professionals / RTRC
- Identifying human factors that lead to less efficient process execution
- Investigate independently in case of process/technical issues and involve, if required, people from any department
- Monthly audits of deliverables to assure proper turn in times and applied to correct file structure
- Assist with Electronics support by the means of trouble shooting, updating electronics, review of par file issues, etc.
What are we looking for?
- Minimum, Rosen Level 2 Field Service Technician (Mechanic, Electronic or Tool customizer). Level 3 Preferred.
- Technical degree in Higher Professional Education (Bachelor's Degree) and/or at least 5 years of experience in Shop Office.
- Excellent interpersonal skills - ability to work well within a team.
- Strong analytical and interpretive skills.
- Detail oriented/organizational skills required.
Additional Qualifications or Skills
Our Offer
In addition to competitive pay, you are also eligible for most of the following benefits from Day One:
• Medical - 2 PPO plans & 1 High Deductible (HDHP) with a Health Savings Account (HSA)
• Dental - Covered at 100% for employee & dependents
• Vision - Covered at 100% for employee & dependents
• 401K with a 5% matching employer contribution
• Company paid basic Life Insurance, Short Term Disability / Long Term Disability
• Flexible Spending Accounts
• Generous Vacation Plan & Paid Time Off (PTO)
• Employee Assistance Program
• Access to employee resource groups
• Maternity & Parental Leave
• Fertility, adoption and surrogacy benefits
• 32 hours paid Volunteer Time Off
• Hybrid working environment for certain positions
• Annual merit & career advancement increases
• Leadership growth & professional development opportunities
• Tuition Reimbursement
