Ready To Build the Systems That Keep a Complex Organization Running?

Why This Role Matters

In a TPA environment, operational complexity is constant — and the difference between chaos and clarity comes down to how well processes are designed, documented, and governed. The Process Manager is the person who makes that happen. You'll own a cross-functional portfolio of projects, redesign workflows that aren't working, and ensure that when things go sideways, the right people know exactly what to do.

This isn't a role where you wait for direction. You'll move between strategic process design and live incident coordination, between governance frameworks and change rollouts — keeping the organization aligned and moving forward regardless of what gets thrown at it.

What You'll Actually Do

Own a portfolio of cross-functional projects: Draft project charters, build and maintain detailed project plans, manage milestones and dependencies, and drive teams through to completion — across one-time initiatives and annually recurring programs alike.

Redesign how work gets done: Analyze existing processes for bottlenecks and inefficiencies, then design and implement solutions that reduce cycle times and sharpen operational performance across the organization.

Keep documentation and governance sharp: Develop and maintain SOPs, process flowcharts, and diagrams — partnering with functional SMEs to ensure documentation stays accurate, current, and usable in practice.

Lead change with intention: Build change management strategies, communication plans, and training rollouts that help cross-functional teams adopt new processes and frameworks without losing momentum.

Coordinate incident response: Manage communications across internal and external stakeholders during incidents and outages, maintaining escalation protocols and ensuring the right people have the right information at the right time.

What You Bring to Our Team

Education & Experience

• Bachelor's degree in business, project management, operations, or a related field — or equivalent experience
• Minimum 5 years managing cross-functional projects end-to-end, including scope, schedule, risk, budget, and stakeholder communications
• Prior experience in a TPA, healthcare, or technology-powered organization strongly preferred
• PMP, Six Sigma, or equivalent certification is a plus

Technical Skills

• Project management platforms including Asana, JIRA, MS Project, or similar
• Process modeling and mapping tools such as Visio or BPMN
• Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive) and virtual meeting platforms

Benefits

The Highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $75,000 - $90,000 depending on location, skills, and experience. You're eligible for our full benefits package starting day one.