Full Job Description
Process Manager, Fee Billing - Pulse
As Process Manager for Fee billing you will be responsible to lead the team, responsible for overseeing the configuration, validation, and execution of daily fee billing process within the settlement platform. The role ensures accurate fee application across multiple transaction types and leads initiative to streamline billing workflows, enhance automation, and maintain compliance with internal pricing polices and external partner agreements.
Responsibilities:
Daily Operations Leadership:
- Oversee the daily intake, setup, and validation of fee billing forms.
- Ensure timely and accurate fee mapping for transactions.
- Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity.
- Lead the fee billing team.
Process Optimization & Automation:
- Drive continuous improvement in billing accuracy, cycle time, and audit readiness.
Cross-Functional Coordination:
- Collaborate with internal teams to ensure fee setups align with contractual terms.
- Serve as the escalation point for complex billing discrepancies and pricing exceptions.
Documentation & Compliance:
- Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs.
- Ensure compliance with internal controls and external regulatory requirements.
Mentorship & Training:
- Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic.
- Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.
Basic Qualifications:
- Bachelor’s Degree or Military Experience
- At least 5 years of experience in Process management
Preferred Qualifications:
- Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
- Lean certification or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $134,400 - $153,300 for Manager, Process Management
Houston, TX: $122,100 - $139,400 for Manager, Process Management
Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
