Please note: This is a hybrid position, which requires three days per week attendance in one of our primary office locations (Bethlehem, PA, Holmdel, NJ, or New York, NY) with the additional two days designated as remote work days.The Process Improvement Analyst III is responsible for leveraging underwriting process knowledge to create, update, and maintain written policies and procedures that align with the vision and strategies of the department and Group Profit Center. They partner with appropriate business areas to collect and analyze data and provide recommendations that improve workflows and drive efficiency. They also support the development, maintenance, execution, and oversight of underwriting protocols that monitor compliance with state and federal regulatory requirements and align with Guardian's Corporate Policies. They serve as a liaison between Underwriting and Compliance on individual cases to ensure underwriting guidelines satisfy regulatory requirements.
You are:A collaborative team player who is knowledgeable in underwriting processes and can balance multiple priorities, projects, and deliverables simultaneously. You are highly analytical with strong problem-solving skills and able to work effectively both independently and as part of a team. You are disciplined in execution and delivery, with the ability to think strategically and drive cross-functional collaboration.
You will:- Conduct research and analysis for projects obtaining input from the frontline business users, leadership, and business partners (Underwriting, Pricing, Sales, IT, CSD, Legal/Compliance, etc.) necessary to support business solutions.
- Responsible for development or enhancements of Compliance and Quality Assurance related Continuous Improvement efforts.
- Drive Compliance related projects/tasks such as Monthly State Filing Requirements, Insurance Department Complaints, Single Case Filings.
- Review Third Party Quarterly Reviews (TPQR) including entire oversight of D&B Finance Analytics, etc.
- Responsible for handling and responding to customer complaints to create a positive customer experience, supporting Guardian's compliance with regulatory filing and preserving our integrity.
- Write and review Annual Policy Reviews.
- Conduct oversight of Commissions, Product Rate Sheets, and OTAR/ATRP.
You have:- Bachelor's degree preferred
- Project Management, Salesforce, and/or underwriting process experience a plus
- Proven experience in an analysis and/or forecasting-focused role
- Demonstrated success improving customer experience
- Expertise in workflow and process analysis, documentation, and reporting
- Strong quantitative and analytical skills
- Demonstrated experience working with end users and leadership to gather and assess business needs
- Ability to solve practical problems involving a variety of concrete variables in situations with limited standardization
- Strong project management and technical skills
- Excellent customer-facing skills with a demonstrated proactive approach to problem-solving
- Detailed knowledge of the end-to-end underwriting process
- Detailed knowledge of underwriting processes and key partners (including Sales Distribution, Account Management, NBBS, Enrollment, CRU, Billing, and Guardian Anytime)
- Detailed knowledge of underwriting roles, accountabilities, and responsibilities
- Working knowledge of underwriting systems and how they interface with other group systems
- Understanding of Group Profit Center operations as they relate to underwriting processes
- Understanding of Lean Six Sigma and Agile project management methodologies
- Advanced skills in Excel, Microsoft Word, and PowerPoint for presentations
LocationHybrid role - 3 days in the office, 2 days work from home - Preferred locations- Guardian home offices located in Bethlehem PA (primary), Holmdel NJ, New York NY.
TravelOccasional 0-10% Travel
PartneringAbility to collaborate with colleagues and leaders, both internally and externally, to respond to inquiries and provide recommendations that drive positive outcomes.
Reporting RelationshipsThis position reports to the Manager, Underwriting Operations - Quality Assurance & Compliance.
Salary Range:$68,970.00 - $113,310.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
