Summary StatementWe are looking for a Process Engineer to join our Manufacturer's After-Sales Service Team us in Salt Lake City!The Process Engineer I supports production and after sales service operations by maintaining processes, documentation, and data/metrics, while developing foundational skills in process improvement, troubleshooting, and regulated medical device environments. Works under moderate supervision to execute engineering assignments and contribute to process improvements.
Duties & Responsibilities- Supports Production and Service leadership in achieving established goals, standards, and performance expectations.
- Assists with the development, tracking, and reporting of Production/Service metrics; escalates trends and issues to leadership.
- Supports continuous improvement initiatives by driving process analysis, documentation updates, and implementation of defined improvements.
- Maintains existing service and manufacturing processes to ensure stable Production/Service capabilities and conformance to quality and regulatory requirements.
- Assists with sustaining engineering activities for current product lines, including minor product or process changes related to function and quality.
- Creates and updates work instructions, visual aids, routers, and Bills of Materials (BOMs).
- Supports creation and execution of Engineering Change Orders (ECOs) and temporary deviations.
- Assists in the development and execution of basic test methods to validate processes and support troubleshooting.
- Provides hands on support for routine process issues; escalates complex problems as appropriate.
- Drives Lean and continuous improvement activities (i.e. efficiency gains, cross training, waste reduction, Poka-Yoke, pull systems, value stream maps, spaghetti diagrams, time studies, etc.).to improve efficiency, throughput, quality, and cost.
- Collaborates with cross functional teams (Production, Service, Quality, Engineering) to support daily operations.
- Continues professional development by staying informed of technical advances through training and on the job learning.
- Demonstrates Ottobock's vision, guiding principles, and values in daily work.
- Performs other related duties as assigned.
QualificationsMinimum Qualifications - (Education, Experience, Certification, & Licensure):- Bachelor's Degree in Technical Engineering or a related field.
- Minimum of 3 years of experience, preferably in manufacturing or after sales service environment.
- Exposure to a regulated manufacturing or medical device environment preferred.
- Moderate proficiency in Microsoft Office applications.
- Moderate proficiency in Power BI (i.e. creating dashboards, reports, charts, graphs, data visualization, etc.)
Knowledge, Skills, and Abilities:- Foundational knowledge of manufacturing and/or after sales service processes within a technical or regulated environment.
- Basic understanding of quality system principles, including documentation control, standard work, and change management.
- Ability to create, update, and maintain work instructions (written and graphically) in compliance with controlled documentation requirements.
- Ability to assist in developing basic test methods and performing required testing to troubleshoot processes and confirm process stability.
- Moderate understanding of lean manufacturing and continuous improvement principles, with the ability to drive improvement initiatives.
- Understanding of how production and service processes impact medical device performance, product quality, and end user outcomes.
- Strong organizational skills and attention to detail when working in regulated processes.
- Effective written and verbal communication skills suitable for cross functional collaboration.
- Ability to work effectively as part of a team in a fast-paced Production and Service environment.
- Self-motivated, engaged, and a quick learner.
- Demonstrated adaptability and willingness to learn new systems, equipment, and technical tools.
- Ability to confidently lead projects, group discussions, and speak in front of large groups.
BenefitsMedical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Paid time off
Company holidays
Floating holidays
100% company-paid short & long-term disability
401k match up to 3.5%
Paid parental leave
