Microsoft

Process & Capabilities Senior Manager (Fulfilment & Logistics)

Microsoft • $116K — $203K *
Redmond, WA 98052In-Person
Transportation
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Supply Chain Management, Engineering, Statistics, or related field AND 8+ years of experience in relevant roles.
  • OR equivalent experience in procurement, supply chain, logistics, or operations.
  • 10+ years of experience in distribution or logistics, particularly with outsourced operations.
  • Deep expertise in supply chain or engineering activities.
  • Familiarity with ERP systems like SAP and logistics systems like TMS and WMS.

Responsibilities

  • Design and implement new capability solutions in the Fulfillment & Logistics (F&L) supply chain.
  • Ensure optimal use of technologies, processes, and methodologies within the F&L team.
  • Drive process standardization to meet performance expectations across the supply chain.
  • Leverage industry insights to enhance systems and process flows for improved scale and customer loyalty.
  • Innovate business problem-solving to lead within the industry.
  • Identify process improvement opportunities and propose adjustments.
  • Formulate budgets and business requirement documents for F&L projects and changes.

Benefits

  • Access to comprehensive benefits packages including healthcare and retirement plans.
  • Opportunities for continuous professional development and growth.
  • Innovative and dynamic work environment at a leading technology firm.
  • Remote work flexibility, subject to role and business needs.
  • Engagement in cutting-edge technology and supply chain solutions.
Full Job Description
Responsibilities
  • Responsible for new capability solution design and implementation in the F&L supply chain.
  • Ensures an understanding of, and an optimal use of technologies, processes, tools and methodologies within the F&L team.
  • Drives standardization in processes and services to align with defined policies and procedures and meet performance expectations for consistency and accuracy across the supply chain.
  • Applies leading industry insights and benchmark to deliver world class systems and process flows through the supply chain in terms of enabling scale and driving customer loyalty.
  • Be Innovative in solving business problems and pioneering to lead the industry.
  • Seeks opportunities for improvement within processes, services and solutions and proposes changes or adjustments to plans.
  • Formulate budgets, business requirement documents and business cases for F&L projects and design changes.
  • Setup governance for change management activities across the F&L platform and ensuring these are compliant with Microsoft Company policies and procedures.
  • Acts as the focal point of communication with key stakeholders, including internal and external customers at all levels.
  • Manages and executes performance metric goals and leads root cause analysis to enable continual improvement.
  • Implementation of continuous improvement projects to improve efficiency, quality and technology.
  • Be a solid advocate and showcase Microsoft products and services across the supply chain.


Qualifications

Required/Minimum Qualifications:
  • Bachelor's Degree in Business, Supply Chain Management, Engineering, Statistics, or related field AND 8+ years experience in procurement, supply chain, logistics, operations-related roles, or engineering.
    • OR equivalent experience.

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:
  • 10+ years of experience in distribution or logistics with experience in dealing with outsource operations and providers.
  • Deep knowledge and expertise supply chain or engineering activities.
  • Collaborate with Operations and Engineering team to define and develop process/system solution in an outsourced environment.
  • Familiarity working with Enterprise Resource Planning (ERP) like SAP, other logistics systems like TMS and WMS.
  • Proven ability to implement and execute complex solutions to deliver successful outcomes.
  • Proven capability of handling complex program management.
  • Experience with Six Sigma and Lean/Continuous Improvement methodology and deployments.
  • Demonstrated project management experience leading large scale projects.
  • Solid critical thinking and resolution in ambiguous situations.
  • Self-driven initiative to gain and share a broader knowledge of supply chain.
  • Ability to write, speak, and present effectively and persuasively at all levels.
  • Experience supporting high-tech or consumer electronics supply chains.


#W+DJOBS

Fulfillment & Logistics IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

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Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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