Cognizant

Proactive Servicing / DEX Advisory Lead (Nexthink + AI-driven IT Operations)

Cognizant$73K — $114K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of hands-on experience with Nexthink (Infinity platform preferred)
  • In-depth knowledge of Digital Employee Experience (DEX) and endpoint telemetry
  • Experience in proactive/predictive IT operations
  • Strong familiarity with ServiceNow and ITIL processes
  • Scripting skills in PowerShell and/or Python
  • Exposure to AIOps and GenAI technologies
  • Excellent analytical skills with data interpretation expertise.

Responsibilities

  • Lead Nexthink platform implementation and optimization
  • Drive DEX initiatives through endpoint analytics
  • Analyze telemetry data to enhance user experience
  • Enable data-driven proactive IT operations
  • Integrate Nexthink with ServiceNow modules
  • Develop PowerShell/Python scripts for remediation
  • Build dashboards and reporting frameworks

Benefits

  • Comprehensive Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan with contribution
  • Long-term/Short-term Disability insurance
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Full Job Description
Proactive Servicing / DEX Advisory Lead (Nexthink + AI-driven IT Operations)

Location:Phoenix, AZ (Hybrid 3 days in office)

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

We are seeking a highly experienced Nexthink / Digital Employee Experience (DEX) Consultant to lead EUC transformation initiatives and enable proactive, data-driven IT operations.

This role will focus on leveraging Nexthink (Infinity platform preferred), endpoint telemetry, and automation to enhance end-user experience, optimize IT service delivery, and drive predictive support models.

Key Responsibilities
  • Lead implementation and optimization of Nexthink platform (Infinity preferred)
  • Drive Digital Employee Experience (DEX) initiatives using endpoint analytics
  • Analyze telemetry data to identify issues and improve user experience
  • Enable proactive and predictive IT operations using data insights
  • Integrate Nexthink with ServiceNow (Incident, Problem, Change, CMDB)
  • Develop automation scripts (PowerShell/Python) for remediation and self-healing
  • Build dashboards, KPIs, and reporting frameworks
  • Support AIOps and GenAI use cases in IT support environments
  • Participate in EUC transformation programs and operating model design
  • Provide advisory and consulting support to business and IT stakeholders

Required Qualifications
  • Strong hands-on experience with Nexthink (Infinity platform preferred)
  • Deep understanding of:
    • Digital Employee Experience (DEX)
    • Endpoint telemetry and analytics
  • Experience in proactive/predictive IT operations
  • Strong knowledge of ServiceNow and ITIL processes
  • Scripting experience with PowerShell and/or Python
  • Exposure to:
    • AIOps platforms
    • Predictive analytics
    • GenAI in IT operations
  • Strong analytical and data interpretation skills

Experience Requirements
  • 10-15+ years in IT Operations / EUC / Service Management
  • 3-5+ years in DEX / Nexthink / EUC transformation
  • Experience in consulting, advisory, or operating model design

Applications will be accepted until 6/12/2026

The annual salary for this position is between $73,350 $114,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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