American Airlines

Principal Technical Coach, IT

American Airlines$120K — $145K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in software engineering or DevOps
  • 2+ years as a tech lead on a software engineering team
  • Bachelor's degree in computer science or related field (or equivalent experience)
  • Hands-on experience with object-oriented design, cloud patterns, and continuous integration
  • Proven experience in SQL and relational database design
  • Experience coaching and mentoring on development and DevOps practices

Responsibilities

  • Serve as a go-to expert on architecture, engineering, and DevOps
  • Influence and support engineering culture across the organization
  • Collaborate with teams to enhance customer delivery through technology
  • Mentor technical coaches and engineers in modern engineering practices
  • Design facilitator materials for engineering practices
  • Utilize real-world software experience to build a community of technical coaches
  • Evaluate teams' methodologies and recommend steps to modern engineering outcomes
  • Develop learning strategies for technical leaders

Benefits

  • Travel perks for you and family/friends to 365 destinations
  • Health benefits from day one including dental, vision, and virtual visits
  • Wellness programs to support personal well-being
  • 401(k) program with employer contributions after one year
  • Employee Assistance Program and pet insurance options
Full Job Description
8/7/26

Location: Rio West E Bldg (PHX-RWE1)
Cities: Phoenix - AZ
Requisition ID: 87388

Job Description

  • The role of the Principal Technical coach is to help teams, products, portfolios, or even an entire organization to the next level of customer delivery
  • As a Principal Technical coach, you will leverage your technical and engineering experience getting hands on to solve real world problems, guiding leaders and teams to understand, embrace and evangelize modern engineering practices
  • This will be an opportunity to help shape the go forward technical strategies and reinforce current strategies to deliver amazing tech products to our customers
  • The Principal Technical coach will also play an integral role in developing technical coaching strategies as well as mentoring other coaches to build a world class coaching organization
  • The Principal Technical coach will be developing cutting edge code side by side with teams every day


What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Serve as a go-to expert on modern technology, architecture, engineering, and DevOps practices
  • Work with technical leaders and teams throughout the enterprise to influence and support the engineering culture at American Airlines
  • Collaborate with teams, products, portfolios, or an entire org on reaching the next level of customer delivery leveraging technology and modern engineering practices
  • Be a mentor and getting hands on with other technical coaches, software engineers, technical leads, or architects on learning and applying modern architecture, DevOps and engineering practices to solve business problems
  • Design and develop facilitator-lead materials related to modern engineering practices
  • Bring your real-world software engineering experience to the enablement organization to help build a viable community of technical coaches and practitioners throughout the enterprise
  • Through coaching soft skills, build trust, evaluate team's current practices /methodologies and recommend appropriate next steps to achieve modern engineering outcomes
  • Develop and influence learning strategies for software engineers, technical leads, architects, and other technical leaders
  • This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Required (At least 3 of the following):
  • 6 years of software engineering and/or DevOps experience
  • 2 years of experience as a tech lead on a software engineering team
  • Bachelor's Degree in computer science, computer engineering or related fields or equivalent work experience
  • Hands-on experience with engineering practices such as object-oriented design patterns, Extreme Programming, cloud design patterns, TDD, BDD, refactoring, automation, or continuous integration
  • Experience with implementing and operating DevOps tools/platforms across some part of the development lifecycle.
    • These could include but may not be limited to Azure cloud computing, GitHub, Jenkins, Maven, Nexus, Hygieia, SonarQube, New Relic, or other similar tools
  • Proven experience in SQL and ability to design relational database schemas
  • Experience in coaching and mentoring others on various development, build, and deployment practices as well as DevOps principles

Preferred Qualifications- Education & Prior Job Experience
    • Experience in multiple programing languages and IDE
    • Experience in designing and implementing automated test suites
    • Proven experience in web framework
    • Experience designing, implementing and using end to end Continuous Delivery pipelines
    • Deep infrastructure experience delivering and operating either virtualized on-premises or public cloud services in a large-scale production environment (for example: network, security, or deployment automation)
    • Familiarity with microservices architecture
    • Experience delivering software using an agile methodology like Extreme Programming, Kanban, or Scrum

Skills, Licenses & Certifications
    • Ability to assess agility needs and make recommendations based on team, product, or portfolio needs
    • Ability to identify when /where flow of work is impeded and work with the team to remove those impediments
    • A growth mindset with enthusiasm for learning new technologies quickly and applying the gained knowledge to address business problems
    • Expert communication skills with teams and leaders at all levels
    • Ability to find creative ways of improving and simplifying solutions, systems, and processes without getting bogged down in blockers or bottlenecks


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ

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