Resp & Qualifications PURPOSE: Manages, defines, designs, and develops system requirements. Performs trade-off analyses of performance, life-cycle cost, risk and other system or program requirements. Assesses architecture. sub systems and current hardware limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility. Defines system support requirements. Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design. Performs engineering studies and analyses, analyze system problems in support of development, develop system implementation solutions. Develops concepts, provides requirements analyses, performs modeling and simulations, cost estimations, cost benefit analysis, familiar with engineering standards and industry best practices. Conducts COTS hardware and software interoperability, new technologies assessments, statistical studies, predictive analysis, project planning, script development, etc.
ESSENTIAL FUNCTIONS:- Identifies program objectives and technical development strategy; prepares System Engineering Management Plan, Work Breakdown Structures, master schedules, and key performance parameters. Develops and implements risk and opportunity management plans, identifies risks, assesses risks, develops mitigation plans, disaster recovery and tracks risks. Oversee the planning, design and implementation of system engineering projects.
- Plan, develop and lead systems engineering project and efforts.
- Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services, and support the root cause analysis. Develops and follows standard operating procedures for common tasks to ensure quality of service.
- Manages customer and stakeholder needs, generates and develops requirements, and performs functional analysis. Fulfills business objectives by collaborating with network staff to ensure reliable software and systems.
- Acts as a mentor for junior and senior team members.
- Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.
- Expands engineering job knowledge and leading technologies by reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; educational opportunities and participating in professional societies.
SUPERVISORY RESPONSIBILITY:Leads a team utilizing a matrix management system.
QUALIFICATIONS:Education Level: Bachelor's Degree in Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Licenses/Certifications Preferred:- ITIL Foundations v3 within 180 Days.
Experience: 10 years of relevant IT systems engineering experience.
Knowledge, Skills and Abilities (KSAs)- Knowledge of programming languages and web based technologies.
- Proficient in Microsoft Office applications.
- Ability to collaborate to solve technical problems across teams.
- Excellent communication skills both written and verbal.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Travel RequirementsEstimate Amount: 5%
Salary Range: $150,240 - $268,554
Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
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