Microsoft

Principal Software Engineer

Microsoft • $142K — $274K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience in languages like C, C++, C#, Java, JavaScript, or Python.
  • Proven experience designing and delivering large-scale platforms or engineering systems.
  • Solid technical leadership and cross-organizational collaboration skills.
  • Experience with diagnostics, telemetry, workflow automation, or data-driven systems.
  • Ability to drive ambiguous problems from concept through execution.

Responsibilities

  • Define technical strategy for feedback actionability across the Feedback Hub ecosystem.
  • Build developer workflows that link customer feedback and engineering systems.
  • Improve feedback quality through diagnostics collection and signal enrichment.
  • Group and prioritize related customer issues for faster resolution.
  • Increase visibility into customer pain points and resolution progress.
  • Provide technical leadership and mentorship across the platform.

Benefits

  • Opportunity to influence product improvements for a wide range of Microsoft products.
  • Chance to work on cutting-edge technologies related to feedback and diagnostics systems.
  • Collaboration with cross-functional teams to enhance customer outcomes.
  • Leadership opportunities within a dynamic and innovative environment.
  • Exposure to large-scale engineering challenges and problem-solving.
Full Job Description
Overview

The Feedback Hub team enables customer feedback to drive product improvements across Windows and other Microsoft products. We are responsible for survey and user-initiated feedback platforms, diagnostics collection, and engineering workflows that connect customer-reported issues with the teams responsible for investigating and resolving them.

We are seeking a Principal Software Engineer to lead our investments in feedback actionability, diagnostics, and developer workflows. This role drives the systems that enrich, triage, route, and correlate customer feedback with engineering signals, enabling product teams to investigate issues more effectively and address customer feedback at scale.

Responsibilities
  • Define technical strategy for feedback actionability across the Feedback Hub ecosystem.
  • Build developer workflows that connect customer feedback, diagnostics, and engineering systems.
  • Improve feedback quality through diagnostics collection, signal enrichment, and issue correlation.
  • Group and prioritize related customer issues to accelerate investigation and resolution.
  • Increase visibility into customer pain points, resolution progress, and customer outcomes.
  • Provide technical leadership and mentorship across the feedback and diagnostics platform.


Qualifications
  • Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
    • OR equivalent experience.

Preferred Qualifications
  • Proven experience designing and delivering large-scale platforms, services, or engineering systems.
  • Solid technical leadership and cross-organizational collaboration skills.
  • Experience working with diagnostics, telemetry, developer productivity, workflow automation, or data-driven systems.
  • Ability to drive ambiguous problems from concept through execution and measurable customer impact.


#W+DJOBS

#WSDJOBS

Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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