$160,000 - $180,000 / year + Bonus
We are seeking a
Principal Site Reliability Engineer to define the strategic vision and own the enterprise-wide reliability, scalability, and performance of our critical production services. As a foundational pillar of our engineering organization, this role drives architectural standards for the full-service lifecycle-from initial design and deployment readiness to proactive production operations. At Vertafore, we view reliability as a core engineering responsibility. You will operate autonomously across AWS, hybrid data centers, and customer-hosted environments, setting the technical direction for how we treat operations as a software engineering challenge. This role is pivotal in transitioning cross-departmental teams toward a highly proactive, engineering-first culture.
Roles and Responsibilities: Strategic Leadership & Reliability Architecture - Enterprise-Wide Ownership: Define the standards for end-to-end service ownership, holding the organization accountable for availability, performance, and overall operational health.
- Architectural Influence: Lead cross-departmental initiatives to influence system design at the architectural level, driving fault tolerance, strict compliance, and operational sustainability across public and private clouds.
- Advanced Observability Vision: Dictate the enterprise strategy for observability frameworks, ensuring the Four Golden Signals (Latency, Traffic, Errors, and Saturation) provide actionable, predictive insights across all platforms.
Strategic Leadership & Reliability Architecture - Enterprise-Wide Ownership: Define the standards for end-to-end service ownership, holding the organization accountable for availability, performance, and overall operational health.
- Architectural Influence: Lead cross-departmental initiatives to influence system design at the architectural level, driving fault tolerance, strict compliance, and operational sustainability across public and private clouds.
- Advanced Observability Vision: Dictate the enterprise strategy for observability frameworks, ensuring the Four Golden Signals (Latency, Traffic, Errors, and Saturation) provide actionable, predictive insights across all platforms.
Data-Driven Reliability Governance - SLO & Error Budget Authority: Establish the governance models for defining and managing SLIs and SLOs across multiple product lines.
- Delivery Alignment: Champion Error Budgets as the ultimate technical arbiter at the executive level, balancing feature velocity with the absolute requirement for platform stability.
Incident Management & Cultural Transformation - Enterprise Incident Command: Lead incident response for the most critical, high-severity events.
- Blameless Culture Champion: Foster a "Win Together" environment by championing a Blameless Postmortem culture globally, ensuring root cause analyses focus strictly on systemic and process improvements rather than individual error.
Qualifications & Requirements - Experience: 12 to 15+ years of hands-on Cloud Operations, SRE, or reliability-focused engineering experience, with a proven track record of end-to-end enterprise service ownership.
- Proven Scope: Demonstrated ability to operate at a Principal/Architect scope, driving large-scale reliability outcomes and operational excellence across global organizations.
- Software Engineering: Expert-level software engineering skills in C#, .NET, Java, Python, or React.
- Principles: Deep expertise in scaling core SRE principles (SLIs, SLOs, error budgets) across complex, distributed systems.
- Technical Stack: Mastery of AWS, Kubernetes, CI/CD pipelines, Infrastructure-as-Code, and extensive knowledge of Linux and Windows environments and relational databases.
- Education: Bachelor's or Master's degree in Computer Science or a related technical field.
- Commitment: Participation in an executive on-call rotation with flexible hours as required
Skills & Requirements
Knowledge, Skills, and Abilities:• A fast learner.
• A problem solver.
• Ability to document procedures.
• Able to meet deadlines.
• Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.
• Able to comply with processes and procedures.
• Able to maintain professional composure in any situations.
• Flexible in working extended hours on occasions or as required.
• Exposure in the insurance industry is desired but not mandatory.
• Driven to improve, personally and professionally
• Operate best in a fast-paced, flexible work environment with ability to work in a team.
Additional Requirements and Details: • High speed internet to accommodate working from home needs.
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
