Intuit Inc

Principal, Sales and Customer Intelligence

Intuit Inc • $150K — $180K *
Mountain View, CA 94040In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in customer insights, sales intelligence, revenue operations, or strategy, particularly within VoC or market intelligence programs
  • Experience designing multi-source insight systems to route and close feedback loops
  • Strong analytical skills for creating executive-ready narratives from qualitative and quantitative data
  • Hands-on experience with AI workflows that automate data synthesis and management
  • Ability to work cross-functionally to embed insights into operational practices
  • Experience defining taxonomies for reliable AI-generated outputs
  • Proven history of establishing structured operating rhythms and accountability frameworks

Responsibilities

  • Design and manage an integrated VoC/VoS intelligence system connecting multiple signal sources
  • Produce regular intelligence artifacts for Sales and Product leadership
  • Develop and implement AI-driven agents to test and validate new sales strategies
  • Collaborate with Product teams to ensure customer insights inform feature releases
  • Integrate intelligence findings into key sales processes and meeting rhythms
  • Utilize AI tools to streamline insight synthesis and improve workflows
  • Identify and address gaps in customer feedback programs

Benefits

  • Flexible work arrangements
  • Comprehensive health benefits
  • Retirement savings plan with employer match
  • Equity rewards
  • Performance-related cash bonuses
  • Professional development opportunities
Full Job Description
As the Principal, Sales & Customer Intelligence, you'll own the architecture and operating rhythm of that capability - unifying signal sources, building the AI-powered synthesis layer, and closing the loop between what customers and sellers tell us and what the business actually does about it. This is a senior individual contributor role for someone who brings strategic thinking, operational follow-through, and a builder's instinct for turning raw signal into decisions.

Responsibilities
  • Design and operate the VoC/VoS intelligence system, connecting conversational, field sentiment, customer-direct, and behavioral signal sources into a unified, recurring operating rhythm
  • Build and publish recurring intelligence artifacts - weekly theme briefs, release-level loop artifacts, and quarterly scorecards - for Sales leadership, Product, and GM/BU leaders
  • Build and deploy AI agents and simulations to rapidly test and validate new selling motions, GTM hypotheses, and sales strategies before full-scale execution
  • Partner with Product to close the loop between customer signal and shipped features, including measuring whether releases moved the metrics they were designed to move
  • Embed intelligence outputs into sales operating cadences - SteerCo, PRD reviews, seller enablement - so insights drive action, not just awareness
  • Leverage AI tools to automate synthesis, draft artifacts, and surface signal in seller workflows at scale
  • Identify gaps in current program coverage and recommend investments that increase customer voice share relative to field-only signal
  • Partner cross-functionally with Sales Ops, Product, Customer Success, and Marketing to align on program cadence, data sharing, and insight routing


Qualifications
  • 5+ years in customer insights, sales intelligence, revenue operations, or strategy with significant experience building or running VoC or market intelligence programs
  • Demonstrated experience designing or operationalizing a multi-source insight system - including building the architecture that routes signal to the right owners and closes the loop
  • Strong analytical skills with experience synthesizing qualitative and quantitative signal into executive-ready narratives and recurring artifacts
  • Hands-on experience designing or deploying AI-powered workflows that automate insight synthesis, tagging, or routing across large signal volumes; experience with LLM-based tools or agentic systems strongly preferred
  • Proven ability to work across Sales, Product, and Customer Success to translate insight into action - including embedding outputs into operating cadences, not just sharing them
  • Experience defining the taxonomy or schema that makes AI-synthesized output trustworthy and actionable, not just fast
  • Track record of building operating rhythms from scratch: recurring artifacts, defined owners, clear cadences, and accountability structures
  • Proven ability to write and deliver high-stakes executive communications - memos, briefings, scorecards - that move leaders to decisions
  • Management consulting background highly preferred - candidates who have structured ambiguous insight-to-action problems at scale
  • Experience in B2B SaaS, fintech, or SMB software markets preferred
  • Familiarity with tools such as Gong, Salesforce, NPS platforms, or behavioral telemetry systems preferred


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

SEARCH INTUIT JOBS

READ CAREERS BLOG

At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Intuit Inc

More Business Services Jobs

Find similar Principal, Sales and Customer Intelligence jobs:

NationwideMountain View, CA