Role descriptionLocation: New York, NY
Engagement: Hybrid with regular customer interaction
Experience: 12+ years in technology delivery, including 5+ years managing complex programs
Domain: AI / GenAI, Data Platforms, Media & Entertainment preferred
Role SummaryWe are seeking an experienced Program / Delivery Manager to lead a strategic AI-driven Licensing Decision Support MVP. The program involves ontology, Agentic AI, deterministic business rules, Snowflake data, AWS services, and a conversational user experience. The candidate will own end-to-end delivery governance and serve as the primary interface between customer stakeholders and distributed engineering teams. The role requires strong control over scope, schedule, risks, dependencies, commercials, milestone acceptance, and executive communication.
Key Responsibilities- Own the integrated program plan, milestones, deliverables, dependencies, resource coordination, and customer commitments.
- Lead delivery governance across ontology, Agentic AI, data, AWS cloud, application development, quality engineering, and user-experience workstreams.
- Maintain RAID, action, decision, dependency, milestone, and change-request tracking.
- Protect fixed-price scope boundaries and initiate formal change control for material scope changes.
- Drive customer governance meetings, executive status reporting, milestone reviews, and acceptance sign-offs.
- Coordinate closely with the Solution Architect, Business Analyst, Scrum Master, technical leads, offshore teams, and customer stakeholders.
- Track customer dependencies including AWS and Snowflake access, security approvals, business-SME availability, data readiness, and deliverable sign-offs.
- Proactively identify schedule, staffing, technical, and commercial risks, with clear mitigation and escalation plans.
- Support UAT governance, defect closure, documentation, knowledge transfer, and formal MVP handover.
- Ensure transparent and outcome-focused communication across customer, account, delivery, and engineering leadership.
The role is expected to own overall delivery, planning, RAID, gate governance, customer steering, commercials, scope control, and escalations across the program workstreams.
Mandatory Skills- Proven delivery leadership for complex, fixed-price technology programs.
- Strong program governance, RAID management, scope control, change management, and executive reporting.
- Experience managing cross-functional and geographically distributed teams.
- Strong customer-facing communication, negotiation, conflict resolution, and escalation management.
- Working understanding of AI/GenAI, data platforms, cloud delivery, APIs, SDLC, testing, and security dependencies.
- Experience with Agile delivery and tools such as Jira and Confluence.
- Ability to translate technical risks and dependencies into clear business impact and management actions.
- Strong commercial awareness, including milestone acceptance, resource planning, budget monitoring, and scope protection.
Preferred Skills- Delivery experience involving Agentic AI, GenAI, ontology, knowledge graphs, Snowflake, or AWS.
- Media & Entertainment, content licensing, rights management, or digital media experience.
- Experience working with enterprise architecture, security, data-governance, and AI-governance teams.
- PMP, PgMP, PMI-ACP, SAFe, or Scrum certification.
- Prior experience managing high-visibility MVPs with aggressive delivery timelines.
