Principal Program Manager located in Bellevue, WA will own and manage fraud mitigation strategy and day to day operational excellence across T-Mobile's existing and new financial services programs.

Position duties and responsibilities include, but are not limited to:

• Leading technical integrations, compliance controls, and cross-functional execution across IT, Risk, Cyber, Internal Audit, Compliance, Retail Op, CRM and bank partner teams.
• Plan, design, implement, and maintain fraud detection and prevention strategies across financial services programs, platforms and customer experiences to safeguard customer transactions and ensure compliance.
• Develop operational frameworks and policies that support fraud mitigation and business risk management to meet regulatory requirements.
• Monitoring and analyzing industry best practices across wireless and financial services for AI driven controls, automated transaction monitoring, and machine learning fraud models.
• Analyze operational and fraud performance data to identify risks and recommend improvements.
• Manage executive level reporting on financial services products that include fraud and operational incidents, resolution, cost impact and policy updates on a monthly basis.
• Direct cross-functional teams across engineering, operations, finance, legal and risk teams to deliver fraud and operational initiatives for fraud policy updates, system enhancements, and compliance-driven requirements.
• Build and deploy dashboards, fraud performance metrics, and automated reporting pipelines using SQL, Tableau, and enterprise BI tools to support risk reviews, executive updates, and ongoing performance monitoring.
• Drive system readiness and retail enablement for retail in-store transactions, T-Life, web, partner sites, and marketing/PR during peak high traffic periods.
• Create and manage playbook for peak high traffic periods, incident management and policies changes.
• Manage program-level vendor engagements (fraud solution providers, analytics partners), including establishing Statements of Work (SOWs), validating technical deliverables, and ensuring solution alignment with enterprise architecture.
• Manage and lead large-scale fraud and compliance audits by aligning bank partners, internal audit, and T-Mobile enterprise fraud teams, ensuring traceability of fraud rules, decisions, and operational escalations.
• Manage fraud and operational roadmap which includes, leading backlog prioritization, sprint planning, and cross functional retrospectives to accelerate deployment of fraud controls and operational improvements.
• Telecommuting is permitted, but applicant must work from the worksite location at least 3-4 days per week. No additional national or international travel is anticipated.

Skill requirements:

• (1) Designing and implementing fraud detection/prevention controls using enterprise fraud platforms, rules engines, and API-based transaction monitoring systems.
• (2) Developing and standardizing business process models for Organizations using business process modeling standards across multiple operational domains including Idea to Market, Sales, Promotion and Price, Order to Cash, Forecast to Schedule, Make to Deploy, financial reporting, and IT security to streamline and optimize end-to-end business processes.
• (3) Leading program development initiatives, including defining product vision and roadmap, and delivering solutions using Agile or other program management methodologies.
• (4) Managing and coaching cross-functional teams of analysts, product managers, consultants, and vendors/contractors to deliver operational solutions, and reviewing vendor LOEs, SOWs, and contracts.
• (5) Integrating fraud and compliance data across multiple platforms including banking authorization, CRM, retail systems and applying data analytics or BI tools including SQL, Tableau, or equivalent to support fraud performance monitoring.
• (6) Implementing detective and preventative controls for SOX compliance using Control Framework around input, validation data integration and validation, interfaces, reconciliation, error resolution and ITGC (IT General Controls).

Experience and education requirements:

PRIMARY REQUIREMENTS: Master's degree in Computer Science, Business, Finance, Economics, Sales, or a related field, or its foreign equivalent, and 5 years of related work experience.

ALTERNATIVE REQUIREMENTS: Bachelor's degree in Computer Science, Business, Finance, Economics, Sales, or a related field, or its foreign equivalent, and 7 years of related work experience.

Additional:

• Location: Bellevue, WA
• This position is eligible for the employee referral program.
• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

How to apply:

• Visit https://careers.t-mobile.com/
• Create a candidate profile and apply to REQ360301.

OTHER: Work hours: 40 hours/week. Washington Pay Range: $215,072.00 to $220,072.00/year.

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/.