9/17/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 88202

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Evaluate Technical Operations value streams to understand end-to-end work processes, identify systemic inefficiencies, and uncover opportunities to improve operational performance
• Analyze workflows, handoffs, and organizational processes to identify waste, redundancy, process friction points, and integration opportunities
• Assess automation, digital enablement, and AI-driven solutions to simplify work, improve effectiveness, and eliminate non-value-added activities
• Identify and prioritize opportunities that align with enterprise strategy, operational goals, and business objectives
• Define value substantiation frameworks, assumptions, success metrics, and business outcomes to support opportunity evaluation and investment decisions
• Develop data requirements and analytical approaches needed to quantify benefits, evaluate feasibility, and assess organizational impact
• Partner with Operational Excellence, Process Standards, Workforce Analytics, Finance, and operational leaders to validate opportunities and establish implementation readiness
• Translate operational findings, analyses, and recommendations into clear and actionable business cases for leadership review
• Maintain and manage an enterprise opportunity pipeline, ensuring opportunities are documented, evaluated, and prioritized consistently
• Facilitate cross-functional collaboration to connect insights from operational teams, business functions, and technology partners into integrated transformation roadmaps
• Support executive communications by providing recommendations, opportunity assessments, and strategic insights to guide decision-making
• Transition approved opportunities into PMO governance and intake processes for prioritization, planning, and execution
• Monitor emerging industry practices, technology capabilities, and operational trends to identify future transformation opportunities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience• Bachelor's degree in Business, Engineering, Operations Management, Industrial Engineering, Analytics, Information Systems, or related field, or equivalent experience/training
• 5 years of experience in strategy, business transformation, operational excellence, program management, process improvement, consulting, or related disciplines

Preferred Qualifications- Education & Prior Job Experience
• Master's degree in Business Administration, Engineering, Analytics, Operations Management, or related field
• Experience within the airline, aviation, transportation, manufacturing, maintenance, or operational services industries
• Experience supporting enterprise transformation programs or large-scale operational improvement initiatives
• Knowledge of AI, automation, digital transformation, and emerging technology applications within operational environments
• Experience with value stream mapping, process mining, Lean methodologies, or business process management
• Experience working with PMOs, governance frameworks, portfolio management processes, or capital planning initiatives
• Experience developing executive communications, strategic recommendations, and performance reporting

Skills, Licenses & Certifications
• Strong knowledge of Technical Operations processes and workflows
• Ability to evaluate value streams and identify waste, bottlenecks, and integration opportunities
• Strong systems-thinking skills across functions and organizations
• Experience leading Value Stream Operating Model (VSOM) assessments
• Ability to identify and prioritize automation, AI, and process improvement opportunities
• Knowledge of emerging technologies and operational applications
• Experience developing value assessments, success measures, and Five-Point analyses
• Strong analytical skills with the ability to evaluate assumptions, risks, and business impact
• Ability to integrate cross-functional inputs into strategic opportunity roadmaps
• Exceptional communication and influencing skills with senior leaders and stakeholders

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more