American Airlines

Principal Program Manager, IT

American Airlines • $120K — $150K *
Fort Worth, TX 76137In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a technical field or equivalent experience
  • 5 years of work experience in program/project management
  • 3 years of experience scaling Agile at the program level

Responsibilities

  • Develop industry knowledge and analyze program data
  • Deliver programs using Agile methods
  • Identify and mitigate program risks and dependencies
  • Drive analysis of change requests affecting the program
  • Partner with leadership for reporting and program metrics
  • Facilitate large planning sessions and manage program activities
  • Build constructive relationships with stakeholders to meet business needs

Benefits

  • Travel perks for you and your family
  • Immediate access to health, dental, and vision benefits
  • Wellness programs to support personal health
  • 401(k) program with potential employer contributions
  • Employee Assistance Program and other discounts
Full Job Description
6/25/26

Location: DFW Headquarters Building 7 (DFW-SV07)
Cities: Fort Worth - TX
Requisition ID: 86432

Job Description

What you'll do

  • Develop a strong working knowledge of the solution being implemented and provide related industry trends and analysis
  • Analyze and interpret program data to prepare and deliver overall program review to sponsors and stakeholders
  • Deliver programs following Agile methods and best practices
  • Proactively identify and develop/formulate solutions for managing dependencies, mitigating risks and resolving issues at program level
  • Actively drive the analysis and ultimate disposition of all change requests impacting assigned program
  • Provide thought leadership, review processes and provide efficiency recommendations for all aspects of program management with an eye to sustaining and/or evolving the practice of program management at American
  • Responsible for partnering with leadership to prepare and deliver reporting, program metrics and presentations
  • Conduct effective and efficient large room planning sessions to build release plans, manage risks and dependencies, plan for contingencies and other program activities that require coordination with strong facilitation
  • Develop and maintain pro-active and constructive relationship with stakeholders by demonstrating an understanding of the business, associated requirements and set expectations accordingly
  • Collaborate with business unit leads to prioritize work based on business value
  • Act as escalation point for project managers and proactively resolve any reported issues that will have impact to the overall program timeline


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 5 years of work experience in program/project management
  • 3 years of experience scaling Agile to the program level or participating on a complex program as a business lead


Preferred Qualifications- Education & Prior Job Experience
  • 7 years of applied work experience in program/project management
  • Proven track record of managing large-scale projects across different functional workgroups
  • Experience with practical application of Organizational Change Management methods


Skills, Licenses & Certifications
  • Strong program execution skills with the ability to manage complex workstreams, timelines, risks, dependencies, decisions, and follow-through across multiple senior stakeholders.
  • Demonstrated ability to translate strategic workforce priorities into actionable plans, structured deliverables, executive-ready materials, and measurable outcomes.
  • Strong analytical skills with experience interpreting workforce, financial, organizational, or operational data to identify insights, support decisions, and track progress against goals.
  • Ability to operate effectively in ambiguity, bring structure to complex problems, and drive alignment across teams with competing priorities.
  • Strong executive communication skills, including the ability to prepare concise leadership updates, decision documents, status reports, presentations, and data-backed recommendations.
  • Experience partnering across Technology, Finance, HR, and business teams to support transformation, organizational design, workforce planning, or governance initiatives.
  • Strong facilitation skills with the ability to lead working sessions, align stakeholders, document decisions, and drive accountability for next steps.
  • High attention to detail and ownership mindset, with the ability to manage both strategic planning and tactical execution.
  • Proficiency with Microsoft Office tools, especially PowerPoint and Excel
  • Experience with workforce analytics, reporting tools, or data visualization is preferred.
  • Preferred experience with organizational transformation, workforce strategy, labor planning, role architecture, location strategy, or operating model design.
  • Preferred knowledge of Agile delivery, program governance, change management, and technology delivery practices.
  • Preferred certifications include PMP, PgMP, SAFe, Prosci/Change Management, Agile, or equivalent practical experience.


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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