Dynatrace

Principal Professional Services Consultant

Dynatrace • $125K — $150K *
Detroit, OR 97342In-Person
Technical Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years of professional services experience in Application Performance Management or DevSecOps
  • Experience delivering $5M+ in annual service bookings
  • 4+ years of expertise in consulting and professional services sales
  • Degree in Computer Science, IT, or Business Administration with an IT focus
  • Solid understanding of Dynatrace technology and enterprise software deployments
  • Proven ability to collaborate with customers and post-sales teams effectively
  • Excellent organizational skills and time management
  • Strong communication and presentation skills
  • Knowledge of application lifecycles in major cloud platforms

Responsibilities

  • Articulate post-sales offerings with account teams using a solution selling approach
  • Manage the services sale process from opportunity pipeline to completion
  • Ensure effective knowledge transfer to post-sales teams post-sale leading
  • Communicate critical customer information to involved teams
  • Enable product sales organization with post-sales offerings and positioning
  • Participate in RFP responses regarding post-sales topics
  • Track service sales forecast and pipeline efficiency
  • Collaborate globally to optimize and automate service solutions sales
  • Provide insights for improving post-sales offerings based on customer feedback
  • Drive actions to meet regional post-sales revenue targets

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunities for professional development and training
  • Ability to drive impactful change and improve customer satisfaction
  • Engagement with innovative technology and solutions
  • Supportive team culture focusing on shared success
Full Job Description
Principal Professional Services Consultant

Your role at Dynatrace

The Service Solutions team are seeking a SSD (Service Solutions Director) to join the team.

Job Description:
  • Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach.
  • Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.
  • Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.
  • Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.
  • Delivers post-sales offering and positioning enablement to the product sales organization
  • Participates in RFP responses to customers addressing post-sales topics
  • Tracks and owns service sales forecast, pipeline, and opportunity hygiene. Reporting on a frequent basis to track both productivity and performance.
  • Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions
  • Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams. Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning
  • Provides unique skills and perspectives to cross-train team member peers
  • Drives action to support regional post-sales revenue target achievements


What will help you succeed

Qualifications:
  • 8+ years professional services experience in the areas of Application Performance Management, application monitoring, performance engineering / testing, DevSecOps or SDLC operations
  • Prior experience driving $5M+ in annual service bookings.
  • 4+ years experience in positioning and selling consulting and professional services based on business need and a professional services portfolio
  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT
  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients and prospects
  • Demonstrated ability to work with customers and diverse teams of post-sales resources to deliver successful outcomes in challenging conditions
  • Strong coordination capabilities with excellent organizational/time management skills
  • Strong communication skills with a passion to learn new technology and deliver successful customer outcomes
  • Solid presentation and writing skills as well as experience with creating professional proposals and deliverables
  • Good understanding of application lifecycles in cloud platforms (AWS, Azure, GCP)

About Dynatrace

Dynatrace is a software company that provides application performance management software to businesses. The company's software helps businesses monitor and optimize the performance of their applications, ensuring that they are running smoothly and efficiently. Dynatrace was founded in 2005 and is headquartered in Waltham, Massachusetts. The company has over 2,500 employees and serves customers in over 70 countries.
Learn more about Dynatrace
Size
3,600 employees
Market Cap
$10.7 billion
Industry
Enterprise Technology
Net Income
$95.4 million
Founded
1993
5 Year Trend
+18%
Revenue
$657.5 million
NASDAQ
DT
* Ladders Estimates

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