AWS Billing processes millions of transactions daily to deliver accurate, timely billing and pricing experiences for customers of all sizes. We see an opportunity to tailor the commercial experience Small and Medium (SMB) sized customers from sign-up through first bill, and ongoing cost management. We need a product leader to own this end-to-end.
As Principal Product Manager - Technical for SMB Product and Pricing Experience, you'll own the product strategy and execution for the SMB billing and pricing experience across AWS Billing and Commerce Platform. Your focus includes defining the SMB commercial journey from sign-up through ongoing cost management and driving cross-team execution to deliver solutions. You'll determine how SMB customers discover, evaluate, and commit to AWS through billing and pricing experiences that are simple, transparent, and designed for their scale.
In this role, you'll drive the vision for making AWS the easiest cloud to start and grow with as an SMB, define the product strategy that governs how pricing, billing, and payments work for smaller customers, and own the measurement and continuous improvement of SMB commercial metrics. You'll evaluate pricing models, onboarding patterns, and self-service experiences, determining when to simplify, extend, or build new approaches. You'll work at the intersection of pricing strategy, product experience, and customer growth to define the next generation of AWS's SMB commercial experience.
You'll collaborate with engineering teams across multiple engineering and product organizations and partner with Sales, Marketing, and Business Development to ensure product experience aligns with go-to-market strategy. This role requires deep understanding of billing and pricing systems, customer acquisition and retention dynamics, and the ability to influence without authority across a large, distributed organization.
If you're passionate about making AWS accessible to every business regardless of size and excited about defining how billing and pricing experiences drive customer growth, this role offers the opportunity to shape AWS's SMB commercial strategy.
Key job responsibilities
- Define and own the multi-year product vision, strategy, and roadmap for the AWS SMB billing and pricing experience, working backwards from customer needs
- Drive cross-team alignment across multiple engineering and product organizations to deliver a unified SMB commercial experience from sign-up through ongoing cost management
- Conduct direct customer research with SMB customers and prospects to understand acquisition barriers, retention drivers, and pricing sensitivity, translating insights into product requirements
- Define pricing strategy recommendations that balance SMB accessibility with AWS business objectives, including evaluation of pricing models, onboarding patterns, and self-service experiences
- Partner with Sales, Marketing, and Business Development teams to align product experience with go-to-market strategy for SMB segments
- Identify opportunities to simplify, extend, or build new approaches to reduce SMB acquisition barriers and improve retention across billing, pricing, and payments
- Mentor and develop other product managers, contributing to the broader PM community through coaching and best practices
A day in the life
You'll work at the intersection of product, technology, and business strategy. On any given day, you might be:
- Meeting with customers to understand their challenges and gather requirements
- Working with engineering teams to define technical architecture and implementation approaches
- Analyzing usage metrics for our tools, services and frameworks and identifying opportunities for improvement
- Writing PRFAQs and technical specifications for new capabilities
- Presenting our strategy to senior leadership
- Mentoring other product managers and helping them grow their technical and strategic skills
BASIC QUALIFICATIONS
- 7+ years of working as a Technical Product Manager experience
- 5+ years of technical (software development, network development, IT, other related) experience
- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
PREFERRED QUALIFICATIONS
- Experience developing, deploying and managing AI products at scale
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually
