Position Summary...What you'll do...About the TeamWe are building an AI-enabled Customer Growth platform focused on improving customer engagement, retention, and lifetime value across digital and omnichannel experiences. The organization operates at the intersection of:
- AI/ML-driven personalization
- Experimentation and optimization systems
- Customer data and behavioral intelligence
- Recommendation and decisioning platforms
- Lifecycle engagement and messaging orchestration
- Omnichannel customer growth
Our mission is to create a closed-loop growth engine that continuously learns from customer behavior and optimizes customer experiences at scale.
Role Overview We are seeking a strong Product Manager to lead AI-driven growth and personalization initiatives across customer engagement ecosystems. This leader will own strategy, roadmap, experimentation, and execution for products leveraging behavioral signals, machine learning, and optimization systems to improve engagement, retention, frequency, and wallet share. The ideal candidate combines strong product judgment with analytical rigor, experimentation sophistication, systems thinking, and technical fluency.
Preferred Qualifications - 8+ years of Product Management experience in technology or data-intensive environments
- Strong analytical and quantitative problem-solving skills
- Experience leading complex cross-functional initiatives involving Engineering and Data Science teams
- Experience owning products or platforms with measurable business impact
- Experience building AI/ML-driven products, personalization systems, recommendation engines, or growth platforms
- Strong experimentation background including A/B testing and statistical reasoning
- Experience with customer engagement, retention, CRM, loyalty, or lifecycle ecosystems
- Technical fluency with data platforms, experimentation systems, APIs, and ML concepts
- Strong executive communication and organizational influence skills
What We're Looking For We are especially interested in candidates who demonstrate:
- Strong systems thinking and structured problem solving
- High analytical rigor and data fluency
- Deep partnership with Data Science and Engineering teams
- Sophisticated experimentation mindset
- Ability to connect customer insights to scalable platform capabilities
- Strong ownership and execution discipline
- Learning agility and technical curiosity around AI/ML systems
High-signal experience includes:
- Personalization and recommendation systems
- Experimentation and optimization platforms
- AI-assisted engagement systems
- Messaging optimization and lifecycle orchestration
- Customer segmentation and propensity modeling
- Martech, adtech, or customer data platforms
- Behavioral analytics and decisioning systems
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management. Option 2: 11 years' experience in product management or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science
Primary Location...1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America
