Constant Contact

Principal Product Manager - Customer Experience and AI

Constant Contact$148K — $185K *
US-Anywhere
+ 2 other locationsRemote
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in Product Management, particularly in SaaS
  • Proven success in driving retention and growth metrics
  • Strong ability to articulate and defend a product vision
  • Experience with AI tools and experimenting with PDLC
  • Exceptional mentoring and coaching skills
  • Deep empathy for small business users
  • Ability to thrive in agile and fast-paced environments

Responsibilities

  • Own strategy and execution for growth metrics focused on customer outcomes
  • Demonstrate and defend customer value through insightful research
  • Lead cross-functional teams to deliver research-backed product vision
  • Mentor and elevate skills of other product managers
  • Collaborate across teams to navigate complex problem spaces
  • Drive rapid experimentation to refine product hypotheses
  • Launch new AI-driven products and modernize existing platforms

Benefits

  • Flexible working options including a hybrid workforce model
  • Comprehensive health and welfare benefits
  • Paid leave provisions
  • Access to live trainings and collaboration opportunities in-office
  • Opportunities for professional development and mentoring
Full Job Description
We have an opening for a Principal Product Manager to help us lead the charge in making Constant Contact an AI-native, mobile-first marketing platform. This is a high-leverage "builder" role designed for someone who thrives in ambiguity. Whether you are launching a brand-new AI-driven product line or modernizing an existing platform pillar, you will be on the cutting edge of how the product development lifecycle is changing. You will form clear hypotheses, use AI to test and refine them, and work closely with Design and Engineering to bring ideas to market. The focus is on rapid experimentation and learning as quickly as possible. What You'll Do • Drive Growth Metrics: Own the strategy and execution for key growth levers, specifically focusing on customer outcomes • Prove Customer Value: Develop and defend "strong opinions" on how we demonstrate value to users. You'll use insightful research and behavioral metrics to build features that make the benefits of Constant Contact impossible to ignore • Lead through Influence: As a Principal IC, you will lead a group of passionate engineers and designers to deliver a vision that is actionable, research-backed, and ROI-driven • Mentor the Craft: Act as a "multiplier" for the product organization. You will mentor other PMs, leveling up their product discovery, strategic thinking, and execution skills to help the entire team move faster than ever before • Collaborate & Navigate: Partner with the rest of the organization to clarify requirements and navigate highly complex, ambiguous problem spaces across our squads. Who You Are You are a seasoned product leader with a track record of "doing it before." You understand the nuances of SaaS growth and are passionate about the intersection of design excellence and business results. • Experienced Leader: 8+ years in Product Management, specifically within SaaS. You have a proven track record of moving the needle on retention and growth metrics • Strategic & Opinionated: You don't just take orders; you bring a perspective on what "good" looks like. You can articulate and defend a product vision to all audiences, including the executive team • AI Enabled & Exploring: You know that the future of product management and PDLC go through amplifying your efforts through AI. You are actively trialling and experimenting with tools that help you become a 10x product leader • Mentor & Coach: You have a natural ability to level up those around you. You value teamwork and can give/solicit the kind of feedback that raises the bar for the entire organization • User Champion: You can empathize deeply with small business owners and champion their cause throughout the design and development process • Agile & Adaptable: You thrive in fast-paced, collaborative environments and can balance the need for great design with the urgency of short deadlines Nice to Have • Experience in the SMB (Small-to-Medium Business) space • Background in early-stage startups or "internal startups" within larger companies • Experience mentoring senior PMs and setting organizational product standards #LI-HK1 #LI-Remote The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $148,782-$185,977 USD At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

About Constant Contact

Constant Contact is an email marketing company that provides online marketing tools to small businesses and non-profits. The company was founded in 1995 and is based in Waltham, Massachusetts. Constant Contact offers a variety of services, including email marketing, social media marketing, and event marketing. The company has over 700,000 customers worldwide and is known for its user-friendly platform and excellent customer support.
Learn more about Constant Contact
Size
1,100 employees
Industry
Founded
1998

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