As a Principal Product Designer, you will work with product managers, researchers, engineers, and other designers to define, shape, and deliver a multitude of experiences across various digital platforms. Your efforts will impact all stages of a project, exercising skills in concepting, prototyping, service design, information design, and research through hands-on work to innovate everyday financial services. As a senior leader in the team, you will also help guide, mentor, and expand the design team and practice. What you'll be doing: - Lead the definition, creation, and delivery of the most advanced, impactful, and ambiguous challenges spanning our whole product. - Participate in the discovery and planning of new products and features while driving the design vision across our product suite. - Working with cross-functional teams (developers, product managers, researchers, content strategists, fellow designers) to drive design vision and strategy that meets the needs of our users. You will help other disciplines understand the value design can bring to a project and ultimately build and ship the best products. - Illustrate and communicate complex design solutions across use cases by creating process flows, wireframes, prototypes, and high-fidelity mockups. - Transform research and requirements into deliverables that demonstrate an intuitive user experience. - Follow established Neo design system patterns while expanding the framework throughout product evolution. - Work alongside and mentor design colleagues, continually elevating our design practice and quality of experiences. - Provide expertise to the Director, and Product managers for org-level decision making. Who we're looking for: - 8+ years of progressive responsibility in product design or user experience design roles. - Deep experience with driving and applying user-centered design processes while working with cross-functional teams including development, product management, and user research. - Expert knowledge of the end to end iterative product design process, including developing and using personas, flows, journey mapping, content modelling, wireframing and prototyping, user testing, and high fidelity visuals (along with any other frameworks you use). - Excellent communication and storytelling skills; you have the ability to help your stakeholders understand the "why" behind your design rationale. - A strong portfolio of work demonstrating industry-leading quality, thoughtful, and meticulous UX and UI work. - Ability to balance great design solutions with an iterative approach (v1, v2, or v3/Now, Next, Later) - Experience designing and prototyping complex workflows with Figma, Sketch, Adobe Creative Suite, or similar tools. - Deep knowledge of synthesizing research to define gaps in usability, customer desires, and strategic opportunities. - Ability to drive results independently while thriving in collaborative environments - Fluency in principles and techniques of information architecture, systems thinking, and user experience design. Working at Neo: The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading. We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You'll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we're looking for builders, innovators, and problem solvers who thrive on challenge-people who would rather blaze a trail through uncertainty than follow a well-paved path. All team members have a stake in Neo's success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do - when Neo grows, we all grow. If you've heard that Neo employees work hard, it's true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company's success.