Boston Scientific

Principal Product Complaint Analyst

Boston Scientific$97K — $184K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a scientific, engineering, or technical discipline preferred.
  • Minimum of 8 years' experience in the medical device industry.
  • Ability to adapt to changing priorities in a dynamic environment.
  • Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
  • Working knowledge of FDA, ISO, and MDR regulations relevant to medical devices.
  • Demonstrated project management experience.
  • Willingness to travel up to 5% of the time.

Responsibilities

  • Ensure compliance with regulatory requirements for medical device complaint handling and reporting.
  • Lead high-impact projects to improve post-market quality across divisions.
  • Coordinate project activities among multisite and cross-functional stakeholders.
  • Communicate project milestones and deliverables to senior leadership effectively.
  • Influence stakeholders to facilitate informed decision-making amidst uncertainties.
  • Provide audit support during quality assurance activities.
  • Model positive cultural leadership and promote collaboration and accountability.

Benefits

  • Hybrid work model requiring three days in the office each week.
  • Support for continuous improvement initiatives.
  • Exposure to cross-functional collaboration with senior leadership.
  • Opportunity to influence product quality and patient safety.
  • Engagement in large-scale, strategic projects with global impact.
Full Job Description
Additional Location(s): N/A

About the role:

As a Principal Product Analyst, you will play a critical role in advancing product quality and patient safety across Boston Scientific's global organization. In addition to leading complaint handling and medical device reporting activities, you will drive large-scale, cross-functional initiatives that strengthen our global post-market quality system. This includes improving complaint handling and regulatory reporting processes, leveraging data analytics to identify risks and opportunities, and supporting continuous improvement initiatives across multiple divisions.

In this highly visible role, you will collaborate with cross-functional and multisite stakeholders, communicate project progress and strategic recommendations to senior leadership, and influence decisions in complex environments. Success in this role requires strong systems-thinking, project management, analytical problem-solving, and communication skills, along with the ability to work independently while fostering a culture of collaboration, accountability and continuous improvement.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:
• Understand and ensure compliance with U.S. and outside-U.S. regulatory requirements for medical device complaint handling and regulatory reporting.
• Lead large, high-impact projects within the Global Quality Community to improve post-market quality across multiple divisions.
• Coordinate concurrent project activities and facilitate collaboration among multisite, cross-functional stakeholders to achieve project deliverables and timelines.
• Communicate project deliverables, milestones and timelines clearly and effectively to senior leadership.
• Influence change and align stakeholders to drive informed decision-making in situations with limited information.
• Provide audit support during front-room and back-room activities.
• Serve as a positive cultural leader by modeling high-quality work, effective communication, resilience and solution-oriented thinking.
• Utilize data and analytics to identify risks, opportunities and business priorities.
• Support the development and implementation of new standard operating procedures and work instructions to improve and standardize complaint handling and regulatory reporting processes.
• Apply systems-thinking to evaluate complex quality systems, identify process improvements, assess risk and implement sustainable solutions.
• Identify, escalate and help resolve risks while respectfully challenging existing processes and providing recommendations for improvement.
• Work independently across functions and organizational boundaries to achieve business objectives.
• Demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all documented quality processes and procedures.

Qualifications:

Required qualifications:
• Bachelor's degree, preferably in a scientific, engineering or technical discipline.
• Minimum of 8 years' experience in the medical device industry.
• Demonstrated ability to adapt to changing priorities while contributing effectively in a dynamic environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint and Visio.
• Working knowledge and practical application of FDA, ISO and MDR regulations within the medical device industry.
• Demonstrated project management experience.
• Ability to travel up to 5% of the time.

Preferred qualifications:
• Experience with nonconformance and corrective and preventive action (CAPA) processes.
• Strong research, communication and presentation skills.
• Excellent written and verbal communication, technical writing and editing skills.
• Demonstrated ability to work independently with minimal direction or supervision.
• Experience with SAS, Snowflake or similar querying and analytics software.

Requisition ID: 632195

Minimum Salary: $ 97000

Maximum Salary: $ 184300

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com-will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

About Boston Scientific

BTG offers program solutions for small business programs, management workforce development, emerging business growth strategies, training development and delivery strategies, and business planning services.

Boston Scientific Careers

Joining Boston Scientific means becoming part of a global team dedicated to advancing science for life. With a focus on medical solutions that improve the health of patients around the world, Boston Scientific offers unparalleled job opportunities in the healthcare industry. Work You’ll Do At Boston Scientific, your work contributes directly to transforming lives through innovative medical solutions. As a member of our team, you will collaborate with skilled professionals to drive growth and innovation in healthcare. Our commitment to leadership in the industry makes Boston Scientific a place where careers flourish and professional development is taken seriously. Boston Scientific Leadership and Development Programs We are committed to nurturing a culture of growth and leadership. Boston Scientific’s development programs are designed to foster professional skills, leadership qualities, and a deep understanding of the medical devices industry. Whether you’re just starting out with an internship or you’re a seasoned professional, our programs help you achieve your career ambitions. Innovative Work Join a team where innovation is at the heart of everything we do. Boston Scientific is a leader in developing cutting-edge technologies and solutions that address unmet patient needs. By focusing on innovation, we maintain our leadership in the medical field and ensure continuous growth and improvement. Be Part of a Diverse and Inclusive Team At Boston Scientific, we believe that diversity fuels innovation. Our commitment to diversity and inclusion is evident in our hiring practices and the dynamic team culture we cultivate. Employees from various backgrounds bring unique perspectives that lead to better solutions and a more inclusive workplace. Benefits and Opportunities Boston Scientific is dedicated to providing employees with competitive benefits and a supportive environment that values health and well-being. Our benefits package includes comprehensive health coverage, retirement plans, and employee wellness programs, all designed to support your life both inside and outside of work. Explore Career Opportunities Whether you’re looking for an internship, a full-time position, or a leadership role, Boston Scientific offers a range of career paths. Explore job opportunities that match your skills and interests on our Careers page. We are always looking for curious, creative, and driven individuals to join our team. Stay Connected Keep up to date with the latest at Boston Scientific by following our Careers Blog. Gain insights from our team, learn about our culture, and get tips on everything from crafting your resume to acing your interview. Networking and Professional Growth Enhance your career through networking opportunities within Boston Scientific. Connect with leaders, gain industry insights, and build relationships that will help propel your career forward. Our professional environment encourages networking and collaboration, which are key to personal and professional growth. Join Our Team Search open positions at Boston Scientific that align with your skills and interests. We are looking for passionate, innovative, and solution-driven team players ready to make a difference. Start your journey with us today and be part of a company that’s dedicated to transforming lives through science. SEARCH BOSTON SCIENTIFIC JOBS Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Boston Scientific.
Learn more about Boston Scientific
Size
41,000 employees
Market Cap
$66.3 billion
Industry
Net Income
-$82 million
Founded
1979
5 Year Trend
+7.2%
Revenue
$9.9 billion
NASDAQ

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