ServiceNow

Principal Inbound Product Manager, Agentic Platform - MoveWorks

ServiceNow$221K — $387K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years of experience in related roles, with 7+ years in product management or relevant experience in founding software companies.
  • Experience in launching SaaS products, hybrid roles in technical/business aspects, or engineering management in product-led growth companies.
  • Experience building developer-facing AI products or using developer toolkits is a plus.
  • Expertise in deconstructing complex problems using a data-driven approach.
  • Strong written communication skills to clearly articulate product concepts and updates.
  • Familiarity with APIs, authentication, integrations, and building enterprise products with 3rd party integrations.
  • Proven ownership of product goals with a track record of successful delivery.

Responsibilities

  • Drive product development for Agent Studio from concept to launch with a focus on customer needs.
  • Create product specifications that identify problems, set goals, and define success metrics for engineering teams.
  • Lead the design of core technologies and developer interfaces for the agent platform.
  • Shape the developer ecosystem by organizing hackathons and growing an active digital community.
  • Use data trends and product usage insights to influence the product roadmap.
  • Collaborate with cross-functional teams to define project milestones and achieve collective goals.
  • Support designers in understanding user problems and testing ideas quickly.

Benefits

  • Health plans and flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP) and matching donations.
  • Flexible time away plan and family leave programs.
  • Support for flexible, remote, or in-office work arrangements.
Full Job Description
Job Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

The Team: Moveworks Business Unit

By joining our team, you'll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Moveworks is building the Agentic AI platform for all employees: a single interface for search & action across the entire enterprise.

We're building Agent Studio, the best platform for developers to build AI agents and connect them to our AI Assistant.

As a product manager for Agent Studio, you'll be on the bleeding edge of shaping how enterprises build agentic AI experiences. You'll be designing products for developers to use, and ensure that their end-user experiences set a high bar for enterprise agents.
  • You will drive product development for this product area from concept to launch with successful iteration in a fast-paced customer obsessed organization with an emphasis on written communication to convey product concepts and updates
  • You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products
    • You'll lead the definition & design of core technologies, developer interfaces, and end-user experiences for our agent platform.
    • You'll annotate other developer platforms to build internal alignment and conviction on what good looks like.
    • You'll partner closely with machine learning and platform engineers to understand the latest research papers in Agentic AI and form product recommendations based on your understanding of the market.
  • You'll also play a strong role in shaping our developer ecosystem: contributing to running hackathons and growing our digital community.
  • You will deconstruct complex problems by utilizing your technical depth and a data-influenced approach including a steady data diet of product usage to inform roadmap
  • You will support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project
  • You will ensure our designers deeply understand the problems to be solved and can test their ideas rapidly
  • You will support our deployment teams in helping customers realize product value quickly
  • You will win the trust of CIOs and IT Managers at F500 companies to enable rapid business decisions


Qualifications

To be successful in this role you have:
  • Highly experienced individual typically with 15+ years of related experience.
  • One of the following should speak to you:
    • You are an experienced and accomplished Product Manager with 7+ years experience and have successfully launched SaaS products.
    • You have founded software companies in the past, and played a hybrid role in technical and business aspects of the business.
    • You are an engineering manager with 3+ years of experience at a product-led growth company, looking to pivot into product management.
  • As a plus, you have experience in building developer-facing AI products or building with developer toolkits.
  • You are an expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions.
  • You are a strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans.
  • You are someone deeply curious and a fast learner - eager to understand the technology behind new products, conduct your own academic & competitive research.
  • You have strong familiarity with APIs, authentication, and integrations.
  • You are have experience building enterprise products that required 3rd party platform integrations
  • You have a proven track record of taking ownership of product goals and delivering against them
  • You have sound framework for when to iterate, when to discard, and when to scale products
  • You have the skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively.
  • You are someone who can bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace.
  • You feel most at home working hand-in-hand with data science, engineering, user experience, and customer success teams.
  • You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholders and build meaningful relationships
  • You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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