The Opportunity: We're looking for a Senior Manager or Principal, HR Business Partner (HRBP) to lead the People agenda for our North America Region. In this high-impact role, you'll be a trusted advisor to Agoda's Commercial teams, helping drive revenue growth by building high-performing, customer-focused teams and strengthening key B2B partnerships.
You'll spend about 40% of your time on strategic partnering and talent management, with the remainder focused on performance management, employee relations, people operations, and learning & development. You'll work hands-on with leaders and employees, balancing big-picture thinking with practical day-to-day support.
In this Role, you'll get to: - Partner as a senior advisor to regional leaders and managers, shaping business and people strategies through a deep understanding of goals, team culture, and talent needs to drive commercial success.
- Shape and deliver a People Roadmap that aligns with both company-wide and local business priorities.
- Lead and influence cross-functional initiatives that support business transformation and organizational growth.
- Anticipate business needs and implement proactive, scalable HR solutions that add long-term value.
- Use data and insights to inform decisions, measure impact, and provide actionable recommendations (e.g., retention, engagement, performance trends).
- Lead talent identification, development, and succession planning to build a strong leadership pipeline.
- Support organizational design, workforce planning, and change management to keep Agoda agile and competitive.
- Drive effective change management and communication for key business initiatives, ensuring smooth transitions and high engagement.
- Manage, in partnership with People Centre of Expertise, employee relations cases, ensuring fair and timely resolution, and provide guidance on complex or sensitive matters.
- Oversee people operations, including onboarding, policy guidance, and compliance with local labor laws.
- Drive learning and development initiatives to build skills and support career growth.
- Mentor and coach HR colleagues and business leaders, building people leadership capability across the region.
- Champion a culture of feedback, continuous learning, and high performance.
- Ensure strong governance, compliance, and risk management in all people practices.
This is a hands-on, high-impact role for someone who enjoys both strategic work and rolling up their sleeves to get things done.
What You'll Need to Succeed: - Bachelor's Degree in Human Resources or a related field is required.
- 8-10 years of progressive HR experience, including 3-5 years in a senior HRBP/HR leadership role, and a minimum of 5 years operating across North America (United States, Canada, LATAM) with demonstrated familiarity with federal, state/provincial labour laws, cross-border employment practices, and compliance obligations.
- Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment.
- Ability to flex between company-wide strategy and tailored solutions for specific region, with a strong business partnership mindset.
- Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams.
- Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design.
- Experience in workforce planning, organisational agility, and leading large-scale change/transformation initiatives across multiple markets.
- Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels.
- Ability to cope well with ambiguity and change.
- Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You're not afraid to roll up your sleeves and support the team wherever needed to drive results.
- Fluency in written and spoken English, with strong communication skills to effectively convey complex information.
It's Great if You Have: - Curiosity, ready to challenge current practices and perspectives.
- Experience creating and rolling out people programs or ways of working that make the company a better place to work and help teams perform at their best.
- Great sense of ownership and reliability.
- Multicultural or International Experience.
- Humility, flexibility, good interpersonal skills.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.
The range for the Chicago area is 141,000-166,000.
Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda- Agoda Careers https://careersatagoda.com
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