Navy Federal Credit Union

Principal Enterprise Change Management Specialist (Cloud Based Transformation)

Navy Federal Credit Union$120K — $145K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in leading large-scale change management initiatives
  • Strong project management skills from inception to execution
  • Proficient in stakeholder alignment and communication planning
  • Experience mentoring and guiding senior leaders and teams
  • Ability to develop targeted change management plans and methodologies
  • Advanced analytical skills for assessing readiness and effectiveness
  • Expertise in verbal and written communication, especially to executive audiences

Responsibilities

  • Develop and execute organizational change management strategies
  • Implement and maintain a structured change management model
  • Serve as a coach for change management initiatives across the enterprise
  • Apply structured processes to support adoption of organizational changes
  • Lead assessments to gauge organizational impact and alignment with objectives
  • Create measurement systems using KPIs to monitor change effectiveness
  • Collaborate with senior executives to address cross-functional challenges

Benefits

  • Meaningful career experience with a culture of engagement
  • Highly competitive pay
  • Generous benefits and perks
  • Recognition as a top employer in multiple categories
  • Supportive environment for military personnel and their families
Full Job Description
Job Description

This individual will have experience leading change for complex, multi-year technology and operating-model transformations; translating technical decisions into business and people impacts; conducting iterative stakeholder and change-impact assessments; and preparing leaders and teams through phased releases, evolving dependencies, and operational-readiness milestones.

Facilitate organizational transformation by effectively planning, implementing, and sustaining change initiatives that align with business objectives. Evaluate the impacts of change, develop comprehensive communication and training strategies, and engage with stakeholders across all levels. Ensure seamless transitions and foster the successful adoption of new processes, systems, or structures. Serve as a strategic advisor and architect of enterprise-wide change frameworks, ensuring alignment with organizational transformation goals. Develop and implement best practices, frameworks, and tools to support organizational agility and resilience. Recognized as a thought leader in the field.

Responsibilities

  • Shape enterprise change strategy and governance.
  • Advise executives on change leadership.
  • Represent change management in strategic planning forums.
  • Evaluate and improve enterprise-wide change capability maturity assessments.
  • Integrate change strategy with digital transformation roadmaps.
  • Own design and delivery of change strategies.
  • Lead through ambiguity and resistance, align executive stakeholders, and integrate with interdependent programs to enable strategic execution at scale
  • Deliver change management presentations and Prosci-based training to internal stakeholders to support skill building for project teams, leaders, and front-line employees.


Qualifications

  • 7+ years of experience in change management or related field.
  • Subject matter expert within business area/specialization with understanding of interrelationships of different disciplines.
  • Organizational design and transformation.
  • Change portfolio management.
  • Executive coaching.
  • Change capability building.
  • Governance and compliance.
  • Expertise in enterprise transformation.
  • Strong executive presence and advisory skills.
  • Proven track record of leading complex change programs.
  • Strategic foresight and scenario planning.
  • Experience with global change programs and regulatory compliance.
  • Bachelor's Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience


Desired Qualifications
  • Master's Degree or MBA.
  • Prosci Master Certification or equivalent.
  • Demonstrated experience designing, applying, and interpreting change readiness metrics, including qualitative and quantitative indicators, to assess organizational readiness, inform change strategy, and guide executive decision-making across complex initiatives.
  • Demonstrated experience leading and enabling cross-horizontal collaboration across multiple business units, functions, and disciplines to align stakeholders, resolve dependencies, and drive coordinated change outcomes at the enterprise level.
  • Demonstrated thought leadership through professional associations, authored whitepapers, conference speaking engagements, or leading seminars related to organizational change, transformation, or organizational effectiveness.
  • Advanced research, analytical, and problem-solving skills, with expert ability to synthesize information and translate insights into actionable change management recommendations.
  • Expert verbal and written communication skills, including executive-level storytelling and facilitation.
  • Significant experience leading, guiding, mentoring, and developing others, including change practitioners, leaders, and cross-functional partners.
  • Advanced capability in presenting complex findings, insights, and recommendations clearly and concisely to executive and senior management audiences.
  • Demonstrated ability to exercise independent judgment and initiative, consistently producing desired results and achieving strategic objectives in ambiguous environments.
  • Significant experience leading large-scale organizational change management efforts, including organizational impact and readiness assessments, stakeholder identification and alignment, communications strategy and execution, and training needs assessment.
  • Extensive experience managing complex initiatives from creation through execution and evaluation, with accountability for outcomes, adoption, and sustained results in support of change management delivery.


Additional Information

Hours:
  • Monday - Friday, 8:00AM - 4:30PM


Location:
  • 820 Follin Lane, Vienna, VA 22180

About Navy Federal Credit Union

Navy Federal Credit Union is a credit union that serves members of the military and their families. The credit union offers a range of financial products and services, including checking and savings accounts, loans, and credit cards. Navy Federal Credit Union was founded in 1933 and is headquartered in Vienna, Virginia. The credit union has more than 9 million members and operates more than 300 branches across the United States and around the world.
Learn more about Navy Federal Credit Union
Size
18,000 employees
Industry
Founded
1933

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