Job Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

The ServiceNow Principal Engineering Program Manager will work with both their Engineering counterparts as well as Executive Stakeholders to define and design solutions and services that delight caregivers and add value to Providence. The scope of this role is both broad (across a business unit) and deep (in terms of technical, process and continuous improvement required to develop and build enterprise wide IS services). Their responsibilities span the life of the solution or service and include collaboration with Engineering and business stakeholders, engaging with caregivers, working with Engineering to define the solution or service, managing the release, establishing the solution/service's identity in the ecosystem, and connecting with and supporting the caregiver community. This role will work in a fast-paced environment, have constant demands for on time delivery, and will require understanding our customer needs, analysis and design, strong problem resolution, decision making, communication and partnering skills. Collaborating with the business, fellow IS organizations, and the project teams will be critical for success.

Providence welcomes virtual work to applicants who currently reside in one of the following states:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock, Levelland, Plainview

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education / experience
• 8 or more years of related experience

Preferred Qualifications:

• 8 or more years of experience working directly with ServiceNow platform, modules, and service offerings
• 8-12 years' experience
• Experience in a Healthcare environment
• Agile Engineering Environment Experience
• Experience managing the Service Now suite of products
• Product Marketing
• Executive Level Presentation Skills
• Strong Understanding of Service Now modules & capabilities

Salary Range by Location:

• AK: Anchorage: Min:$68.33, Max: $116.36
• AK: Kodiak, Seward, Valdez: Min:$71.23, Max: $121.29
• California: Humboldt: Min:$71.23, Max: $121.29
• California: Northern California - Except Humboldt: Min:$79.92, Max: $136.08
• California: Southern California: Min:$71.23, Max: $121.29
• Montana: Except Great Falls: Min:$55.01, Max: $93.68
• Montana: Great Falls: Min:$52.12, Max: $88.75
• Oregon: Non-Portland Service Area: Min:$63.70, Max: $108.47
• Oregon: Portland Service Area: Min:$68.33, Max: $116.36
• Texas - Lubbock, Levelland, Plainview: Min: Min:$52.12, Max: $88.75
• Washington: Western: Min:$71.23, Max: $121.29
• Washington: Southwest - Olympia, Centralia: Min:$68.33, Max: $116.36
• Washington: Clark County: Min:$68.33, Max: $116.36
• Washington: Eastern: Min:$60.81, Max: $103.54
• Washington: Southeastern: Min:$63.70, Max: $108.47

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Us

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.