Dell

Principal Engineer, Field Service - Texas

Dell$107K — $138K *
US-AnywhereRemote in Texas, US
Technical Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8 to 12 years of relevant experience in a professional role
  • Commitment to exceptional customer service and active listening
  • Effective communication skills for conveying complex technical concepts to non-technical audiences
  • Strong analytical skills for efficient and timely problem resolution
  • In-depth knowledge of PowerEdge hardware and PowerEdge XE servers

Responsibilities

  • Lead troubleshooting and resolution for complex system escalations
  • Perform hands-on remediation of PowerEdge XE environments
  • Coordinate onsite teams to execute recovery plans and restore services
  • Act as primary contact for customers, providing technical guidance and updates
  • Facilitate communication and regular reviews to ensure operational excellence

Benefits

  • Comprehensive health and wellness support
  • Opportunities for professional development and certifications
  • Flexible work arrangements to support work-life balance
  • Employee resource groups fostering inclusivity and community
  • Access to employee discounts and perks at Dell Technologies
Full Job Description
Job Description

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

What you'll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer's technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.

Responsibilities

You Will:

  • Lead troubleshooting, failure analysis, and issue resolution for complex customer system escalations.
  • Perform hands-on remediation of PowerEdge XE environments, including diagnostics, hardware replacement, and system validation.
  • Coordinate onsite engineers, field specialists, and account teams to execute recovery plans and restore service quickly.
  • Serve as the primary customer contact, providing proactive health checks, technical guidance, status updates, and knowledge transfer.
  • Drive closed-loop communication and host regular customer reviews to ensure alignment, issue resolution, and ongoing operational excellence.


Qualifications

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

  • 8 to 12 years of related experience in a professional role


  • Dedication to quality customer service and active listening skills


  • Refined communication skills, especially when translating highly complex technical issues to a non-technical audience


  • Outstanding analytical skills to resolve customer issues efficiently in a timely manner


  • Strong knowledge of PowerEdge hardware


  • Strong knowledge of PowerEdge XE servers


Desirable Requirements
Bachelor's degree or higher
Dell Technology Proven Professional Certification

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $107,100 - $138,600.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

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Read our careers blog to stay informed about the latest company news, employee stories, and insights into the future of technology and employment at Dell. Join Dell and be a part of a team that values innovation, leadership, and a diverse and inclusive workplace. Explore the endless opportunities to grow professionally and personally as we continue to drive human progress through technology.
Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

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