Cisco

Principal Customer Program Manager

Cisco$225K — $325K *
Technical Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in high-tech electronics with a focus on program and project management.
  • Deep technical expertise in cloud development, OEM environments, or deployment.
  • Proven track record managing large-scale hardware/software engagements for strategic datacenter customers.
  • Hands-on experience across the full product stack including software, ASIC, and hardware.
  • Expert leadership capabilities across diverse, global cross-functional teams.
  • Advanced problem-solving and organizational skills for managing project risks.
  • Ability to create actionable roadmaps from complex technical requirements.

Responsibilities

  • Define strategy and execution plans for integrating SiliconOne products into customer environments.
  • Scope and kick off projects with customers, assembling support teams and developing timelines.
  • Translate customer requirements into specific tasks across functional areas.
  • Communicate issue status effectively to both customers and internal teams, including executives.
  • Work with engineering and sales teams to resolve technical issues and keep projects on track.
  • Lead complex technical discussions between engineering teams.
  • Ensure timely customer acceptance and production deployment.
  • Develop strong relationships with customer development teams to resolve issues creatively.

Benefits

  • Work in a startup atmosphere within a stable corporate environment.
  • Participate in the development of next-generation network devices.
  • Collaborative, multifaceted team environment combining hardware and software expertise.
Full Job Description
The application window is expected to close on: 05/29/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet The Team
Cisco Silicon One is the center of Cisco's ASIC design and is driving the development of next-generation network devices for the AI/ML era. Our outstanding team works in a startup atmosphere within a stable and leading corporate environment, and our design center hosts all silicon Hardware and Software development fields under one roof.

Your Impact
  • Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch
  • Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment
  • Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
  • Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
  • Work closely with engineering, product management, and sales teams to resolve technical issues, set accurate expectations and keep the scope of the projects on track to successful execution
  • Effectively organize and lead complex technical engineering-to-engineering discussions
  • Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
  • Regularly communicate program status and key issues to management
  • Develop a close working relationship with customer development teams and use creativity to find solutions to their issues


Minimum Requirements
  • 10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives.
  • Deep technical expertise in cloud development, deployment, or OEM environments.
  • Proven track record of managing high-stakes hardware and software engagements for strategic datacenter customers.
  • Hands-on experience working across the full product stack-including Software, ASIC, and Hardware-with a focus on managing end-to-end customer deliveries.
  • Expert leadership capabilities, with the ability to drive execution across diverse, cross-functional global teams.
  • Advanced problem-solving, negotiation, and organizational skills to manage complex dependencies and project risks.
  • Ability to translate complex technical requirements into actionable, high-impact roadmaps for both engineering teams and external partners.


Preferred Requirements
  • Strong technical background in system, HW, and SW qualification for AI infrastructure, cloud/DC environments, or networking ASICs.
  • Strategic mindset: ability to navigate complex organizational environments, identify cross-functional connections, and adapt to shifting circumstances.
  • Proven comfort with high levels of ambiguity and the ability to thrive in rapidly evolving technical landscapes.
  • Exceptional cross-boundary collaboration skills, with a track record of importing and exporting talent and ideas to achieve broader organizational goals.
  • Excellent written and verbal communication skills that drive executive-level impact and clarity at scale.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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