Role description
Job Title : Salesforce Solution Architect
Job Location : Philadelphia , PA
We are seeking a highly skilled Salesforce Agentforce Solution Architect Project Manager to lead enterprise AIpowered Salesforce transformation initiatives leveraging Agentforce Einstein AI Data Cloud Sales Cloud Service Cloud and Experience Cloud This role combines strategic solution architecture with project management responsibilities ensuring successful design implementation governance and adoption of Agentforcedriven business solutions The ideal candidate will act as a trusted advisor to business stakeholders while managing endtoend delivery of complex Salesforce AI programs
Key Responsibilities
Agentforce Solution Architecture
Design and implement scalable Agentforce solutions aligned with business objectives and Salesforce best practices
Define AI agent architecture agent workflows guardrails data access models and automation strategies
Lead discovery workshops to identify Agentforce use cases across customer service sales operations and support functions
Architect solutions leveraging Agentforce Einstein AI Data Cloud Flows Apex APIs and Salesforce Platform capabilities
Define integration strategies with enterprise applications thirdparty systems and external AI services
Establish governance security compliance and responsible AI frameworks
Project Program Management
Lead endtoend Agentforce implementation and transformation programs
Develop project plans estimates resource models timelines budgets and delivery roadmaps
Manage project risks dependencies issue resolution and stakeholder communications
Drive Agile delivery and ensure successful sprint planning execution and release management
Monitor project financials utilization quality metrics and delivery KPIs
Provide executivelevel project status updates and strategic recommendations
Business Stakeholder Engagement
Partner with business leaders to define AI transformation roadmaps
Translate business requirements into scalable AIenabled Salesforce solutions
Facilitate architecture reviews steering committee meetings and executive presentations
Drive user adoption change management and business value realization initiatives
Serve as the primary escalation point for solution and delivery concerns
Architecture Governance Quality Assurance
Define enterprise architecture standards and Agentforce implementation best practices
Conduct solution design reviews and ensure compliance with Salesforce WellArchitected principles
Oversee development QA deployment and release governance activities
Drive solution performance scalability security and maintainability
Ensure AI solutions meet regulatory privacy and security requirements
Required Skills
Strong experience in Salesforce Solution Architecture and Project Management
Handson expertise with Salesforce Agentforce Einstein AI and Data Cloud
Deep knowledge of Sales Cloud Service Cloud Experience Cloud and Salesforce Platform
Strong understanding of AI agent orchestration prompt design automation and conversational experiences
Experience designing integrations using RESTSOAP APIs middleware and eventdriven architectures
Knowledge of Apex Lightning Web Components LWC Flow Sharing Security models
Experience managing enterprise Salesforce implementation programs
Strong stakeholder management leadership and communication skills
Expertise in AgileScrum delivery methodologies
Preferred Qualifications
Salesforce Certified AI Specialist
Salesforce Certified Agentforce Specialist
Salesforce Certified Application Architect andor System Architect
Salesforce Certified Administrator
Salesforce Sales Cloud and Service Cloud Consultant Certifications
PMP PRINCE2 Scrum Master or SAFe certifications preferred
