JP Morgan Chase & Co.

Prime Brokerage Client Service - Associate II

JP Morgan Chase & Co. • $80K — $95K *
Jersey City, NJ 07305In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Excellent verbal and written communication skills.
  • Relentless learner adept at assimilating new industry and technical knowledge.
  • Highly organized with strong multitasking abilities.
  • Skilled in issue escalation to management and trading teams.
  • Ability to manage high-pressure tasks prioritizing risks effectively.
  • Strong analytical skills with a client-centric problem-solving approach.
  • Proficient in Microsoft Excel and capable of complex formula construction, including reconciliation solutions.
  • Bachelor's degree required.
  • Minimum of 3 years of experience in investment banking operations.

Responsibilities

  • Serve as the main contact for Prime Brokerage clients handling trades and settlements.
  • Process trade files and ensure timely client reporting through effective monitoring.
  • Manage daily workflows, adhering to service level agreements and addressing system issues.
  • Collaborate with clients and internal teams to enhance operational efficiencies.
  • Provide training to clients on new technology and report processes during visits.
  • Comply with firm policies and maintain confidentiality standards.

Benefits

  • Opportunity to work in a globally recognized financial institution.
  • Engagement with diverse departments to foster a collaborative work environment.
  • Exposure to cutting-edge technologies and strategic initiatives in banking.
  • Professional development and training opportunities to enhance skills.
Full Job Description
Job Description

As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

Job responsibilities

  • Provide single point of contact for Prime Brokerage clients for all their Trade management and Settlements related needs. products in scope are "Equity, FI, REPO, and Options.",
  • Process client trades files, monitor Trade Exception Manager and sign off for end of day batch Process ensuring timely and accurate client reporting
  • Monitor daily work flow queues and adhere to SLAs in place, report and escalate any issues or system outages, provide timely updates to all internal and external stakeholders
  • Partner with clients and internally with technology, strategy and transformation teams to help identify external and internal inefficiencies and manage improvement opportunities (Straight through Processing and Settlement Efficiency)
  • Train clients on usage of recent technology and reporting processes, represent Operations on client visits and scorecard reviews
  • Adhere to firm policy and procedures/controls and adhere to Client confidentiality framework


Required qualifications, capabilities, and skills
  • Excellent communication skills both written and verbal
  • Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
  • Highly organized with ability to manage competing priorities.
  • Skillset to properly escalate issues to management, controls team and front office sales and trading teams.
  • Ability to work under pressure, prioritizing tasks according to risk and client profile and ability to manage global initiatives and projects by the business, industry or operations
  • Strong analytical and problem-solving skills, including the ability to understand the external client's perspective when applying solutions. Creative problem solving with a focus on improving / maintaining client relationships
  • Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solution as well as strong time management skills required to meet the internal and external deadlines/cutoffs
  • College degree required
  • 3+ years of experience in investment banking operations,


Preferred qualifications, capabilities and skills

  • Team Player, but also must be able to work independently
  • Be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
  • Proficient PC skills including Word, Excel and PowerPoint
  • Equity and Fixed income knowledge is a plus
  • Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, ore improve accuracy in operational processes


About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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