Job DescriptionBNY is seeking a
Senior Specialist, Client Operations to join the
Archer team in Berwyn, PA - 4 days in-office. This role will be responsible for executing quality control activities, identifying and escalating operational risk, supporting control assessments, and helping ensure processes are performed in a controlled, accurate, and compliant manner. The ideal candidate will bring strong analytical and organizational skills, control-oriented thinking, and the ability to collaborate effectively across teams while communicating insights clearly to management and senior leadership.
In this role, you'll make an impact in the following ways:- Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
- Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
- Proactively assist clients in reviewing potential business needs and direct them to appropriate BNY Mellon resources; help improve the client experience through process improvements.
To be successful in this role, we're seeking the following:- Bachelor's degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
- In-depth knowledge of BNY Mellon products and services, with ability to support multiple complex client accounts.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
