What does the Practice Manager do?

Provides operational and people leadership for New Patient Coordinators (NPCs) across the Central & South Region. This role is responsible for ensuring a high-quality, consistent new patient intake experience, while driving efficiency, compliance, and performance across scheduling and pre-visit readiness. The Practice Manager partners closely with clinical leadership, physicians, triage teams, and revenue cycle leaders to support timely patient access and optimize downstream revenue integrity. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities:

• Provides operational and people leadership for New Patient Coordinators (NPCs) across the Central & South Region, including performance management, coaching, and development.
• Ensures a consistent, high-quality new patient intake experience across all practices, with a strong focus on patient access, service excellence, and care coordination.
• Oversees scheduling operations and pre-visit readiness workflows to drive efficiency, accuracy, and timely patient access to care.
• Establishes and monitors performance metrics related to intake, scheduling, and access, using data to identify trends, drive continuous improvement, and support accountability.
• Ensures compliance with organizational policies, regulatory requirements, and best practices related to patient intake, scheduling, and documentation.
• Partners closely with clinical leadership, physicians, triage teams, and revenue cycle leaders to streamline workflows, reduce delays, and support optimal downstream revenue integrity.
• Collaborates cross-functionally to resolve operational issues impacting patient access, scheduling efficiency, or pre-visit readiness.
• Supports process standardization and operational scalability while balancing regional and practice-specific needs.
• Acts as a resource and escalation point for complex intake or scheduling issues, ensuring timely resolution and minimal impact to patient experience.
• Leads change initiatives and supports adoption of new tools, workflows, or process improvements related to new patient access and intake operations.

Qualifications

The ideal candidate for the Practice Manager position will have the following background and experience:

• Bachelor's degree in Accounting, Finance, or related business field. Or relevant equivalent experience.
  • Associates Degree + Four (4) years of related work experience.
  • Eight (8) years of related work experience.
• Minimum seven years of experience in healthcare management, including at least two years in a supervisory capacity.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires sitting for long periods of time. Some bending and stretching required. Adequate finger dexterity and feeling to perform keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires vision and hearing corrected to normal range. Must be able to view computer screen and printed material accurately. Occasionally lifts and carries items weighing up to 40 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of an office setting. Work will require occasional travel by air or automobile, approximately 20% of time.